January 21, 2021
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October 01, 2020
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October 08, 2020

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October 06, 2020

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October 24, 2019
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September 24, 2019
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February 20, 2020

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February 06, 2020

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November 27, 2019

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August 13, 2019
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July 09, 2019
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June 08, 2019

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October 10, 2018
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January 11, 2019
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August 28, 2018
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August 22, 2018
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November 05, 2018
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July 16, 2018
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July 13, 2018
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July 10, 2018
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Zendesk Support Suite Scorecard Summary
Feature Scorecard Summary
What is Zendesk Support Suite?
The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer needs ranging from help desk software to live chat to knowledge base management.
Categories: Customer Experience Management, Help Desk
Zendesk Support Suite Video
Zendesk Videos
Zendesk Support Suite Integrations
Jira Software, Trello, Slack, Shopify, AppFollow, Qualtrics, Intercom, Geckoboard, Google Hangouts (Classic), CloudApp, Mailchimp, Nutshell CRM, Talkdesk, Zoom, TeamViewer, RingCentral, Zoho Assist, Lessonly, Zoho Books, Axosoft, Trustpilot, Pendo.io, Dropbox, Emma, LiveChat, HubSpot Marketing Hub, Hootsuite, Box, Falcon.io, 8x8 Contact Center, Stella Connect, by Medallia, Giphy, Salesforce, MaestroQA, Google Play Reviews, Myndbend
Zendesk Support Suite Competitors
Freshdesk, HappyFox Help Desk, HelpSpot, Kayako, Mojo Helpdesk, Salesforce Service Cloud, Zoho Desk, UseResponse, UserVoice, KronoDesk, ChangeGear Service Desk, Kustomer, from Facebook, Oracle Service (formerly Oracle Service Cloud), SAP CRM, ServiceNow IT Service Management, eGain, Ameyo, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Solarwinds Service Desk (formerly Samanage)
Zendesk Support Suite Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?Optional
Edition | Pricing Details | Terms |
---|---|---|
Suite Team | $49.00 | per agent/month billed annually |
Suite Growth | $79.00 | per agent/month billed annually |
Suite Professional | $99.00 | per agent/month billed annually |
Suite Enterprise | $150.00 | per agent/month billed annually |
Additional Enterprise-Ready Plans, starting at... | $215.00 | per agent/month billed annually |
Support Team (Foundational Support Only) | $19.00 | per agent/month billed annually |
Zendesk Support Suite Support Options
Free Version | Paid Version | |
---|---|---|
Phone | ||
Live Chat | ||
Forum/Community | ||
FAQ/Knowledgebase | ||
Video Tutorials / Webinar |
Zendesk Support Suite Technical Details
Deployment Types: | SaaS |
---|---|
Operating Systems: | Unspecified |
Mobile Application: | No |
Supported Countries: | 160+ |
Supported Languages: | 60+ |