Is Zendesk What You're Looking For? Try a Demo and see is what I say.
January 15, 2019
Is Zendesk What You're Looking For? Try a Demo and see is what I say.
Score 8 out of 10
Vetted Review
Verified User
Software Version
Regular
Overall Satisfaction with Zendesk
I have worked in multiple fields and have held two jobs at a time, therefore, I have had the opportunity to work with various software. Zendesk is good for smaller companies. It's a good way to keep in contact with customers, they have great chat options and really help to create a seamless communication between your company and the customer. The ticketing software is great it provides detailed information regarding the tickets and a sort of history which is important because you can follow what has been handled, what needs to be handled and what had already transpired, which speaks for itself.
- Ticketing works great
- Following chat and email
- Few glitches in the system and great customer service when and if there is a problem.
- Adding admins to the software can be a bit of a hassle when bringing someone else on or taking someone off, I would prefer an easier way.
- The help center can be designed a little better. Especially with the chat indicator.
- Overall Zendesk is a relatively positive software and is easy to use CRM
- It had again created that communication bridge between customer and agent which is pertinent in running a well-oiled ship.
Zendesk is a good software. It's not perfect but it can be just what a company needs contingent on how they use it and take advantage of what it has to offer. As with anything, the tools are there, it's up to the company to capitalize on its resources to make a better customer experience.