Make reports easily with Zendesk Explore!
Updated March 14, 2024
Make reports easily with Zendesk Explore!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zendesk Explore
We mainly use Zendesk Explore when we create reports on about the agents handling time of each tickets and the volume of tickets that we receive on a daily, weekly, monthly, and a quarterly basis.
Moreover, we also segregate tickets based on the Custom Field that we have made to make a proper projection on what to expect on the following months. More like, top drivers of support contacting or queries. It's kind of hard to use it at first, but when you get the logic on how it works, you can really create different reports based on the current concern that the company has.
Moreover, we also segregate tickets based on the Custom Field that we have made to make a proper projection on what to expect on the following months. More like, top drivers of support contacting or queries. It's kind of hard to use it at first, but when you get the logic on how it works, you can really create different reports based on the current concern that the company has.
- Reporting
- Live Data
- Segregation of data and identifying the misses, outliers, problems that we're facing. Usually seen on graphs.
- Instructions/Guides
- It could be more user-friendly
- Provide more feature or data that could be pull up.
- Feature Request suggestion button
- Customer Support Improvement
- Accurate and Real-time Data projection
- Flexible and experimental when you try and make your own reports. (Reports that you have on mind)
What's good with Zendesk Explore is that data is already provided since it's included in the package. We get the data from Zendesk Support and make a report in Zendesk Explore.
It provides suggested templates and report formats also which you don't get on the other platforms. This helps because it gives you a boost or an idea on how to work on it and move around it.
It provides suggested templates and report formats also which you don't get on the other platforms. This helps because it gives you a boost or an idea on how to work on it and move around it.
Do you think Zendesk Explore delivers good value for the price?
Yes
Are you happy with Zendesk Explore's feature set?
Yes
Did Zendesk Explore live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zendesk Explore go as expected?
Yes
Would you buy Zendesk Explore again?
Yes