Review On Zendesk Suite
Updated December 01, 2025
Review On Zendesk Suite
Score 7 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Zendesk Suite
Zendesk provides a suite for all customer service for the team to interact with each other via tickets, queries, feedback, also Zendesk provide Help Centre to make services easy if you are not able to understand the policies of any company or business then there are Zendesk Help Centre to ask the query and also team can make the articles for you those are related to their business. You can use Zendesk Explore to view your performance then you can improve. You can get customer satisfaction rating. You can integrate Zendesk with third part application to make your service better and there are APIs for the integration. Yu can use talk for IVR calls, you can use chat of Zendesk Suit, first enable the chat widget. Thank You
Pros
- Zendesk Help Centre: You are doing large business then you purchase Zendesk Suite which include Help Centre. Make the articles to make people aware about your policies, aware people how they can get benefits if they take their service. If people confuse they can ask any query via request forms.
- Support: Your team can manage easily, there are macros , triggers, automations to resolve the tickets when end-users ask queries and you have hundreds of tickets to resolve, at that time you can use macros and automations. If integrate the Zendesk to the third party app via Webhook you will get notifications on your third party app and also you can resolve that ticket from there.
- Zendesk Suite provide the authentication options to secure your account and data.
- Zendesk Suite provide chat, talk, Explore, sell these all are beneficial for your business.
- Enable chat widget then you can immediate solve your customer's query, you can automate the chat widget then it will work like an AI tool. Zendesk Talk feature will record the call and give you a complete information of that call. It is easy to use.
Cons
- Integration with Third party app, some times it's too hard, need detailed documentations with each and every step.
- Authentication with Azure is not so easy for new user.
- 2-Factor authentication is a very good feature but sometime I stuck to setup this.
- Zendesk Suite make the business easy to manage via their different-different features.
Zendesk Support is a most important system of Zendesk Suite. In this, lots of features which makes the business easy, we can resolve the tickets via automations, we can create triggers, macros for auto-reply, we can prioritize the tickets also we can assign the tickets to the agent who is master on those topics, we cna sort, filter the ticket, there is webhook to integrate third party app, also there is API Token setting which is good for security, we can enable the chat widget and we can do customize as well.
Do you think Zendesk Suite delivers good value for the price?
Yes
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
Yes
Did implementation of Zendesk Suite go as expected?
Yes
Would you buy Zendesk Suite again?
Yes
Zendesk Suite Feature Ratings
Evaluating Zendesk Suite and Competitors
Not Sure
- Cloud Solutions
- Integration with Other Systems
- Ease of Use
Integrating Zendesk with other systems can really boost both how efficiently operations run and how customers feel about their experience. Thanks to Zendesk’s open API and a wide range of marketplace options, it’s super flexible, allowing connections with CRM platforms, communication tools, and internal systems. This means teams can gather customer data in one place, automate their workflows, and cut down on manual tasks.That said, making the most of any Zendesk integration requires some thoughtful planning—especially when it comes to data mapping, who owns what systems, and keeping everything maintained. Organizations also need to make sure that their integrations can grow and stay secure as their support operations expand.In the end, the ability to integrate with other tools is one of Zendesk’s biggest strengths, helping businesses build a cohesive, efficient, and customer-focused support environment.
I’d really focus on spending more time at the beginning to nail down clear, weighted criteria like integration complexity, scalability, cost, and user experience so that when we compare options, it’s a lot more objective. Getting support agents, IT, and operations teams involved earlier would definitely help us uncover practical needs that might not come up during the initial research phase.
I’d also put a stronger emphasis on how the system will handle increases in ticket volume, complexity, and team size coz this is something that often becomes crucial as time goes on.
Besides just looking at licensing costs, I’d dive deeper into implementation time, maintenance efforts, and any potential upgrade costs down the line.
I’d also put a stronger emphasis on how the system will handle increases in ticket volume, complexity, and team size coz this is something that often becomes crucial as time goes on.
Besides just looking at licensing costs, I’d dive deeper into implementation time, maintenance efforts, and any potential upgrade costs down the line.
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