User Friendly platform with secured data
Updated October 29, 2025
User Friendly platform with secured data
Score 9 out of 10
Vetted Review
Verified User
Software Version
Regular
Overall Satisfaction with Zendesk Suite
We use Zendesk Suite as a customer service platform to streamline operations and enhance agents productivity by integrating it with the multiple telephonies. this allow our support agents to handle calls, message and support tickets more efficiently from the single unified interface. Also we use Zendesk Suite to view tickets and sync data between your Salesforce and Zendesk accounts.
Pros
- unified ticketing system
- Seamless Telephony Integration
- Salesforce Integration
- Automations
Cons
- Zendesk can feel overly complicated for customer reports
- We dont get much flexibility in changing layouts or hiding unused fields
- When you have a large support operation, managing Zendesk triggers and automations can became overwhelming.
- Zendesk Suite has had a significant positive impact on our business objectives.
- It is very helpful to the centralized ticketing system and automation feauters like triggers and SLAs.
- This allows our clients to work more efficiently and handle the high volume of calls
In my experience with Zendesk Suite has been quite positive especially when it comes to learning the platform and getting support.
We Initially started working the Zendesk Suite and it is more easier to understand all the functionalities and workflows. It is more secured and well managed platform
Do you think Zendesk Suite delivers good value for the price?
Yes
Are you happy with Zendesk Suite's feature set?
Yes
Did Zendesk Suite live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zendesk Suite go as expected?
Yes
Would you buy Zendesk Suite again?
Yes
Comments
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