Ironic : worst customer support, can't set up the tool and nobody is helping
January 17, 2022
Ironic : worst customer support, can't set up the tool and nobody is helping
Score 1 out of 10
Vetted Review
Verified User
Software Version
Starter
Overall Satisfaction with Zendesk Support Suite
I am very disappointed. We purchased Zendesk in order to gain productivity but we can't use it properly. We are having issues with the setup and it's impossible to have contact with customer support. Ironic for a service that helps companies to chat with their clients. Now, we paid for it for the year and we can't use it and nobody is responding.
Pros
- For now, sadly, nothing. We are helpless.
Cons
- The customer support. In order to purchase the tool, commercials are present but not for customer support.
- I don't know yet since I can't use it.
- Still, we don't know because we can't use it and nobody is helping us.
Well, now that we paid for a year, we don't have any choice but I don't know if it was the best choice because I repeat, nobody is responding from Zendesk's part.
Do you think Zendesk Suite delivers good value for the price?
No
Are you happy with Zendesk Suite's feature set?
No
Did Zendesk Suite live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zendesk Suite go as expected?
No
Would you buy Zendesk Suite again?
No
Comments
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