Overall Satisfaction with Zendesk Support Suite
I am very disappointed. We purchased Zendesk in order to gain productivity but we can't use it properly. We are having issues with the setup and it's impossible to have contact with customer support. Ironic for a service that helps companies to chat with their clients. Now, we paid for it for the year and we can't use it and nobody is responding.
- I don't know yet since I can't use it.
- Still, we don't know because we can't use it and nobody is helping us.
Well, now that we paid for a year, we don't have any choice but I don't know if it was the best choice because I repeat, nobody is responding from Zendesk's part.
Do you think Zendesk Support Suite delivers good value for the price?
Are you happy with Zendesk Support Suite's feature set?
Did Zendesk Support Suite live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zendesk Support Suite go as expected?
Would you buy Zendesk Support Suite again?
I supposed that the tool is great when you can use it, but unfortunately, we can't.