Ensures that we meet or exceed our client's expectations
January 28, 2020

Ensures that we meet or exceed our client's expectations

Valie Robbins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ZeroBounce

We develop databases of potential decisionmakers for sales/marketing departments who are implementing Account-Based Marketing. Because these databases are an integral part of their sales and marketing campaigns it is critical that they are as close to being 100% accurate as possible. Particularly critical are the e-mail addresses, as e-mails are the primary method our clients stay in constant communication with their prospects. Companies who demonstrate high bounce rates or spam are greylisted which means their e-mails to their customers don't get delivered and end up in the spam folder. My reputation depends on us creating databases that our clients depend on. We use ZeroBounce to make sure we deliver quality databases 100% of the time.
  • Ease of use.
  • Speed of checking databases.
  • Will detail is good, could always be better regarding identifying specifics of database issues.
  • Would love an app to check progress or reports on the go.
  • Clients appreciate that ZeroBounce is incorporated as part of our quality control.
  • It's a great selling feature knowing that we are taking extra steps to ensure 100% accuracy.
Our client was already using BriteVerify and we felt strongly that this gave us another layer of verification to cross-check against hard bounces/spam. Our client was adamant about receiving a list with 100% accuracy so there would be no chance of spam/greylisting e-mails that prospects were receiving from our client's marketing team.
We have used ZeroBounce for about 18 months and it works flawlessly. We are able to get all of our questions/issues answered immediately. Felt very comfortable with the product immediately - used their web site which walked us through it and were able to get up and running within minutes. I really haven't had any issues that required support.

Do you think ZeroBounce delivers good value for the price?

Yes

Are you happy with ZeroBounce's feature set?

Yes

Did ZeroBounce live up to sales and marketing promises?

Yes

Did implementation of ZeroBounce go as expected?

Yes

Would you buy ZeroBounce again?

Yes

We use it in combination with another resource to check e-mail quality of databases before delivering the finished product to our client, by using a two-step process we consistently deliver databases with 100% accuracy. We have found that it is critical to use this two-step approach to ensure 100% accuracy. We have tried short cuts and ended up disappointed with the results.