Great mobile app, what seals the deal.
Mike Narumiya | TrustRadius Reviewer
Updated March 03, 2020

Great mobile app, what seals the deal.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Zix

We use Zix as our mobile email app for our entire organization, as well as for ad hoc encryption needs. It helps solve our issue on dealing with BYOD. In addition, it provides us with means to send secure messages when necessary to our partners, with minimal impact to them. Zix is one of the easiest solutions we found while being attractively priced.
  • Zix mobile app. Easy to use. Anyone can use it with minimal if any, training.
  • The encryption registration for recipients is as painless as it gets. Simple, effective.
  • The app is easy to configure, and compatible with all devices. This made for quick deployment.
  • Customer support is a little hard to use. However, infrequently needed.
  • The app has limitations as you can only view one mailbox, calendar account. You can't check other mailboxes or calendars.
  • Lots of service windows, though few with actual outages. However, in our industry, we treat each update as a potential for an outage, and have to put in certain measures.
  • It was a low price solution that works really well.
Yes. We take this very seriously in healthcare. Zix is easy to use, and the fact it has some automation with other zix users in our market is a real perk. Familiarly in the community with the product makes it a great choice. Controlling BYOD, using this app, also solves a huge problem for us.
We were able to deploy to fairly novice users with very little training that resulted in very few issues. [The] only issue that popped up was on some subsequent upgrades zix put out. However, the initial go live went very well.
Zix incorporated very easily and was a reliable tool without few issues. Most issues we encountered were based more on our extremely unorthodox email/calendar usage (I've never seen anything like our configs at any other organization) and attributed to our email setup. Zix worked well, and had no performance issues or lag.
When having issues with the mobile app and calendar, we contacted Zix. They responded quickly and professionally. Our issues had less to do with zix, and a lot more with our email config and unusual calendar/permissions/account setup. Zix answered our questions, researched others and responded with helpful answers for us to help troubleshoot our email configs.
Price is good, and features are similar. Have used [another product], and Zix was a bit simpler to set up. Our market area is more familiar with Zix which was a real bonus as far acceptance.
The mobile app is the best - easy to set up, quick to deploy, works well and requires very little in terms of support or training. So to need an app that is quick to deploy and easy to use, it is well suited.

Evaluating Zix and Competitors

No - We replaced some smaller c
I would have better evaluated our usage of users with multiple accounts and viewing of multiple accounts. This would have been tested against the app. However, the issues/questions we had, none of the IT team had encountered anywhere else, and would suspect no one else will. Again, zix handles our issues and works well. Most issues we had were due to our own email configuration being incomplete or needing adjustments.

Zix Support

I give it the high rating due to the fact support will be rarely needed. Zix documentation is pretty solid, clear, and helpful. When contacted, Zix did a good job in resolving the issues and we were able to move forward without any issues on the zix side. The app is easy to use, and again requires little support.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None