Easy Integration with small businesses
March 08, 2022

Easy Integration with small businesses

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho CRM Plus

We use it to identify inbound phone calls to identify if they are an existing customer or a new customer. If they are an existing customer, we are easily able to view past sales details to customize the ordering processing. In addition, we heavily use the salesIQ feature to chat with online customers and field online questions/issues.
  • Ease of integration with other zoho application
  • Ease of integration with external apps
  • All of the CRM Plus apps automatically interact with each other.
  • Clear guidance of what is/isn't included in the CRM Plus pack -- what level does CRM Plus provide compared to the individual app tiers.
  • Able to provide better customer service leveraging the latest technologies (SalesIQ)
  • Able to increase average customer spend by being able to quickly and easily identify known customers and their prefferences
Very easy to reach support (via telephone or online chat) to answer in-depth technical questions or basic features/functionality questions.

Do you think Zoho CRM Plus delivers good value for the price?


Are you happy with Zoho CRM Plus's feature set?


Did Zoho CRM Plus live up to sales and marketing promises?


Did implementation of Zoho CRM Plus go as expected?


Would you buy Zoho CRM Plus again?


Very easy and intuitive to use, especially for a new CRM user/business.
Very well suited for small businesses

Zoho CRM Plus Feature Ratings

Multi-channel customer feedback collection
Product usage analytics
Customer experience dashboard
Customer journey mapping
Churn risk scoring
AI-powered recommendations
Website A/B testing
Not Rated

Using Zoho CRM Plus

5 - Customer Service - Order Entry
1 - Just support it with basic IT knowledge