Item: Zoho CRM Plus
Rating: 9
Author: Patrick McGreevy

Use Cases and Deployment Scope

We use Zoho CRM Plus for lead management, CRM, and help desk software. It helps us collect and consolidate customer data from their first visit to our website all the way through the sales funnel to conversion and customer support.

Pros and Cons

intuitive design and user interface
workflow automation
lead data collection tools
team collaboration tools

handling and merging duplicates leads
assignment of help desk tickets

Return on Investment

none yet

Support Rating

Support has been excellent but the best part is that we really haven't needed it.

Key Insights

Do you think Zoho CRM Plus delivers good value for the price?

Yes

Are you happy with Zoho CRM Plus's feature set?

Yes

Did Zoho CRM Plus live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM Plus go as expected?

Yes

Would you buy Zoho CRM Plus again?

Yes

Usability

One of the easiest and most intuitive UI experiences of any business app I've ever used.

Contract Terms and Pricing Model

Great price, month-to-month terms.

Likelihood to Recommend

As a small business with limited resources to devote to learning a new CMS, Zoho is remarkably easy to understand and set up. We had been using Salesforce and we're treading water for months trying to get it to do what we needed it to do. With Zoho, we were up in running in a couple of weeks. And it does everything we need it to. I'm consistently surprised with everything Zoho has thought of - all of this functionality in a single app was a pleasant surprise.

Great Features and a Breeze to Set Up

Overall Satisfaction with Zoho CRM Plus