Great Features and a Breeze to Set Up
March 08, 2022

Great Features and a Breeze to Set Up

Patrick McGreevy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho CRM Plus

We use Zoho CRM Plus for lead management, CRM, and help desk software. It helps us collect and consolidate customer data from their first visit to our website all the way through the sales funnel to conversion and customer support.
  • intuitive design and user interface
  • workflow automation
  • lead data collection tools
  • team collaboration tools
  • handling and merging duplicates leads
  • assignment of help desk tickets
Support has been excellent but the best part is that we really haven't needed it.

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One of the easiest and most intuitive UI experiences of any business app I've ever used.
Great price, month-to-month terms.
As a small business with limited resources to devote to learning a new CMS, Zoho is remarkably easy to understand and set up. We had been using Salesforce and we're treading water for months trying to get it to do what we needed it to do. With Zoho, we were up in running in a couple of weeks. And it does everything we need it to. I'm consistently surprised with everything Zoho has thought of - all of this functionality in a single app was a pleasant surprise.

Zoho CRM Plus Feature Ratings

Multi-channel customer feedback collection
Product usage analytics
Customer experience dashboard
Customer journey mapping
Churn risk scoring
AI-powered recommendations
Not Rated
Website A/B testing