My ups and downs with Zoho Sales IQ
February 17, 2017

My ups and downs with Zoho Sales IQ

Lee Gardener | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Zoho SalesIQ

We use the plug in to monitor our sites and see how people interact with them and make changes to enhance the user experience. We also use the live chat function so that people can interact with somebody in real time. It is a good way of dealing with two big issues for us.
  • It tracks people's behaviour on our site.
  • It remembers IP addresses so we can see if we are getting repeat visitors and we can see how long they spend in different parts of the site.
  • The live chat function is very useful to us as a company.
  • As with all Zoho products what lets them down is the support system they have. You rarely get to speak to somebody straight away and you don't always get a resolution either. I have submitted online requests for assistance before and never received a call back which is ironic considering the live chat function is something their software does particularly well.
  • Definitely positive. I include it as part of a very good system that works for us as a company.
  • It's not expensive when included in the CRM plus package.
  • When synced with your database via the CRM it is a very good tool.
It is well suited to a small or mid-size company that doesn't want to spend fortunes on a similar system. If they could sort out their support team they would be very very competitive with the bigger companies. It is, I'm afraid a trade off at the moment. If you want a top notch product with top notch support then Zoho isn't your best way forward. If you want a very good product for not much money but are happy to work a lot of things out yourself then Zoho will work for you. I have used the software for long enough now that I don't often need support and can make most things work.