Love it! Some Room for Improvement
Updated February 08, 2017

Love it! Some Room for Improvement

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Zoom

We host virtual monthly masterminds monthly and Zoom is used as the platform to interact with our members. We have a community of close to 100 members. We have daily sessions where we meet in groups of 4 to 10 with a local expert on that particular subject matter of the month.
  • Stand alone software that enables us to see and interact with people in gallery view simultaneously
  • We get a opportunity to connect with people without leaving our respective spaces
  • the video quality is often very good.
  • There is a need to download software. If there was an opportunity to have a web based solution or something that doesn't download a software that would be useful. not necessarily a deal breaker though
  • there are times when one or a few of our members don't have access to video. We've tried logging them off and then logging them in again but everyone else's video works but theres. not sure the cause of this after testing if they had more than one webcams or if they were not on a wifi network with enough bandwidth
  • often experience instability on one or a few member's computer. This could be because of the system that the user is using. Is there a way to reduce or improve the pull that the software has on the computer's system?
  • There seems to be choppiness in the sound quality from time to time. This too can be an individual user issue.
  • We have built our business on the zoom platform
  • Ease of use
  • appear
We like that is a web browser program. It is a bit difficult having different users and permissions over in our opinion
It's well suited for all sorts of meetings. I've used the webinar function as well and there are areas here where it can be improved. More marketing functions could be implemented here. Functions such as allowing a link to be added or a more structured chat module that enables everyone to see the conversation that is being drummed up around the webinar

Zoom Feature Ratings

Not Rated
High quality audio
High quality video
Calendar integration
Not Rated
Meeting initiation
Record meetings / events
Desktop sharing
Live chat
User authentication
Not Rated
Participant roles & permissions