Empower your users - They will thank you for it
Updated February 09, 2017

Empower your users - They will thank you for it

Jason Leo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Overall Satisfaction with Zoom

Zoom was implemented to replace WebEx company wide. For the users, Webex was confusing to use. They always call in IT in a standby mode just in case they have issues with Webex.
  • Interface is extremely clean and easy to navigate
  • Support is amazing
  • Very quick turnarounds for product updates that address current issues
  • Audio quality sometimes missing the mark
  • Need to have integration partners who can help set up system in bigger conference rooms (ceiling mic, speakers, cameras, etc)
  • Users no longer need IT hand-holding for every conference call
BlueJeans was way too expensive. Webex was stable but hard to use
Suitable for conferences for few users.

Zoom Feature Ratings

Not Rated
High quality audio
7
High quality video
9
Calendar integration
9
Meeting initiation
10
Record meetings / events
Not Rated
Desktop sharing
10
Live chat
Not Rated
User authentication
10
Participant roles & permissions
Not Rated