Empower your users - They will thank you for it
Updated September 03, 2025

Empower your users - They will thank you for it

Jason Leo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Overall Satisfaction with Zoom Workplace

Zoom was implemented to replace WebEx company wide. For the users, Webex was confusing to use. They always call in IT in a standby mode just in case they have issues with Webex.

Pros

  • Interface is extremely clean and easy to navigate
  • Support is amazing
  • Very quick turnarounds for product updates that address current issues

Cons

  • Audio quality sometimes missing the mark
  • Need to have integration partners who can help set up system in bigger conference rooms (ceiling mic, speakers, cameras, etc)
  • Users no longer need IT hand-holding for every conference call
BlueJeans was way too expensive. Webex was stable but hard to use
Suitable for conferences for few users.

Zoom Rooms Feature Ratings

8.0
High quality audio
7
High quality video
9
Low bandwidth requirements
Not Rated
10.0
Desktop sharing
10
Whiteboards
10
9.5
Calendar integration
9
Meeting initiation
10
Integrates with social media
Not Rated
Record meetings / events
Not Rated
Slideshows
Not Rated
Not Rated
Live chat
Not Rated
Audience polling
Not Rated
Q&A
Not Rated
10.0
User authentication
10
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

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