Zoom's a boon; it is to Skype what iPod was to Zune
Brock Ross profile photo
January 08, 2019

Zoom's a boon; it is to Skype what iPod was to Zune

Score 9 out of 101
Vetted Review
Verified User
Review Source

Software Version


Overall Satisfaction with Zoom

Zoom is our primary means of meeting as a group, and everyone in our company uses it on a daily basis. Our team is spread amongst a few different towns in two different states, so we need a way to meet regularly that doesn't require physically traveling. Along with a daily scrum/agile workflow meeting, Zoom is used for any as-needed meetings throughout the day.
  • User-friendliness. Zoom's interface is straightforward, and you can trust that a new user to whom you send an invite will be walked effortlessly through every step of joining the call, in a matter of minutes.
  • Recording. Recording a call is easy and reliable. It's great to be able to bring absent team members up to speed so simply.
  • Back-end data. All kinds of stats are easily available, from call participant name lists to participation numbers over time.
  • One persistent bug comes when switching between multiple accounts on one computer. For some work contexts, I use our business-level account to facilitate calls with larger numbers of participants. When I switch back to my personal account, the display name from the business account persists and will continue to reset back to the business display name even after being manually fixed.
  • Zoom has made our geographically-disparate team much, much more efficient. Though we've always had active text-based communication channels running throughout the day (whether Slack or simple text messages), the ability to meet via Zoom every day just creates a sense of cohesion we haven't been able to achieve historically, without physically traveling to meet up.
  • Zoom's user-friendliness and intuitive integration with things like Google Calendar have made it 'stick' with our team well, as compared with other software we've attempted to adopt as a team, which sort of petered out. Having a long-standing and consistent communication medium gives a sense of stability and flow to our work experience over time.
Compared to Skype, Zoom (predictably) comes across as a much more professional platform. Its feature set is richer, its functionality is more reliable and business-focused, and its interface feels more up-to-date. Increasingly, professionals I've worked with, in a variety of fields, are using Zoom as their go-to remote meeting platform, which means you can increasingly count on clients, colleagues, etc., to be familiar with Zoom--making the meeting process that much easier.
Zoom has, in my experience, performed well in multiple contexts ranging from personal use to large-scale business meetings. Its user-friendliness and quick setup make it ideal even for one-off calls between friends or colleagues; and its robust feature set (especially at the pro+ levels), capacity to facilitate many participants and recording functionality all make it a powerful tool at the corporate level. I cannot think of any scenarios where Zoom wouldn't be a great fit.

Zoom Feature Ratings

High quality audio
High quality video
Low bandwidth requirements
Not Rated
Desktop sharing
Not Rated
Calendar integration
Meeting initiation
Integrates with social media
Not Rated
Record meetings / events
Not Rated
Live chat
Not Rated
Audience polling
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated