Making a tele-conference call is just a link away
May 18, 2019

Making a tele-conference call is just a link away

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Zoom

Zoom is a very user-friendly teleconferencing facility. Although our organization still uses Skype for Business, we have different groups of people who are using Zoom, and we also have vendors who use Zoom too. I like that it almost always works seamlessly. I cannot think of a time when I have had a connection issue.
  • Very user-friendly and straight-forward to connect, even without an account.
  • The connection is almost always good without calls dropping or interruptions.
  • Other services, such as recording, are available.
  • If Zoom had a private chat feature, so users can send IM, just like Skype for Business, then it would be perfect.
  • Would be great if the IM can be global, so that it's not restricted to people in the same organization.
  • It's difficult to come up with another point, but if Zoom could send offline messages to users, then this will make Zoom complete.
  • Happier collaborations, so there's less headache on fixing tech issues.
  • Smoother meetings.
  • Positive gossip when we talk about how great this tool is.
Skype for Business has an instant messaging feature with the rest of the organization and is linked with Outlook email, so that's an advantage, but sometimes sharing the meeting invite with others is difficult, because it is linked to the Skype bridge.
appear.in was easy to share but lacks many features, so Zoom was a clear winner.
BlueJeans... I never really got the hang of it, because the setup was not straight-forward for me.
Zoom is suited for having teleconferencing calls with colleagues or even external parties (e.g. clients, vendors, family members), because you just need to create a link and share it with the other party.
Zoom is not suited for sending instant messages or emails, but it would be great if they could also develop some kind of feature to address this. It is also not a SharePoint site to deposit material or a Google Doc/Sheet tool to collaborate on documents.

Zoom Feature Ratings

Not Rated
High quality audio
10
High quality video
10
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Desktop sharing
10
Live chat
10
User authentication
10
Participant roles & permissions
10