Best in class, this is the solution for you!
July 14, 2019

Best in class, this is the solution for you!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Zoom

I use Zoom frequently on consultations with the support team for a Software-As-A-Service I manage, and our IT team likewise uses it to conduct diagnostic assessments and remote installation of new software for folks who aren't at the same office. At its core, Zoom is the easiest and cleanest tool I've used to facilitate screen share and keyboard/mouse access between remote participants. Great software!
  • The interface is excellent: the clean design is appreciated, but the intuitive placement of buttons and well-designed tooltips/button labels lead to a fantastic, painless user experience.
  • Keyboard/Mouse access is tremendously useful! This allows our IT department to do things like entering admin passwords to authorize the installation of new software or changes to settings, which would otherwise necessitate an in-person visit or entrusting staff with admin passwords
  • Call quality has always been crystal-clear, with no dropped words or static/interference, as can happen on some competitor platforms.
  • It's EXTREMELY easy to join meetings! There's one single URL to join any meeting, which I've bookmarked, and all that's needed after that is a PIN and you're in -- which is way better than generating unique URLs for each meeting.
  • Honestly, I've never had a single issue or sub-optimal experience with this software. It does exactly what it was designed for, exactly as you'd want it to. It's a great product!
  • Just this month I've used Zoom a half dozen times as an end-user working with the technical support team of a Software-As-A-Service we license that I manage. Being able to demonstrate my problems on the phone with a live rep has allowed them to confirm that issues I'm seeing are in fact back-end problems, and are not caused by user error, skipping multiple back-and-forth email chains attempting to demonstrate the same.
  • This month I've also had cause to use Zoom to receive support from our agency's IT team -- specifically, I had them install Adobe Pro on my machine, which normally requires a system admin login to authorize the installation of new software. This would have either required an IT Staffer to make the trip out to our location from the central office, or to have them share a highly sensitive admin password with me, creating a security concern. Instead, we got the software installed in

Zoom is hands-down the best option that I've used in this space:

  • The interface is well designed with the end-user in mind, resulting in a remarkably pain-free experience.
  • The call quality is 100%, I've never had a single dropped second of a call or any audio difficulties
  • Joining calls is easier than on other products, requiring a single URL for all meetings and persistent PIN's.

There is absolutely no reason for professionals to ever use a service as unreliable and frustrating as Skype, but the Citrix suite does offer a greater range of features and settings. However, I never had cause to use any features not offered on Zoom as well. Furthermore, the profusion of features contributes to the overwhelming user experience of the Citrix products, which required, at a former employer, that I take several business days writing "how-to" guides for my colleagues since the process to set up a GoToMeeting is so complicated with so many opportunities for mistakes.

Seriously, in this space, there is only one solution at the moment.

Suited to:
  • Providing technical support to users who may not have sufficient technical competency to follow in-depth instructions full of technical jargon.
  • Demonstrating technical issues to support staff when you don't have the sufficient technical competency to describe in-depth what is happening using the correct technical jargon.
  • Teams collaborating across geographies.

Zoom Feature Ratings

Not Rated
High quality audio
High quality video
Calendar integration
Not Rated
Meeting initiation
Record meetings / events
Desktop sharing
Live chat
Not Rated
User authentication
Participant roles & permissions