TrustRadius
Improved productivity and enhanced user experience for onsite and remote workers with Zoom!
https://www.trustradius.com/web-conferencingZoomUnspecified8.8903101
Craig Riley profile photo
August 01, 2019

Improved productivity and enhanced user experience for onsite and remote workers with Zoom!

Score 10 out of 101
Vetted Review
Verified User
Review Source

Software Version
Enterprise

Overall Satisfaction with Zoom

We implemented Zoom as a replacement for Webex. We also have plans to replace our existing Skype for Business chat functionality and will be working with Zoom in the near future to pilot the cloud PBX functionality.
  • Ease of use for the desktop client
  • Zoom rooms could not be easier.
  • Chat features are strong and easy to understand and use
  • Hmmmm - not many areas honestly. One improvement we've noticed that sometimes the chat features are not available when in a meeting (you can chat as part of the meeting, but not to people outside of the meeting)
  • We have had a few (many less than Webex) disconnections from ongoing meetings. Typically this is explainable due to connectivity issues with the client.
  • Greatly improved communications and collaborations
  • Better customer experience (both with our org as well as with our partners and clients!)
Yes we do! We've just implemented our second Zoom Room with many more to come. They are super easy to use and require no user education. The configurations and equipment are robust and can be locked to to prevent accidentally meddling. With the equipment we are using the audio and video quality is exceptional!! We've started using zoom rooms (and Zoom in general) for some of our client on boarding and employee interview processes (which is huge!).
  • Zoom rooms (super easy - require little to no user training)
  • Zoom chat. quickly allowing people a single app to manage conf calls along with chat, screen sharing and it even comes with fun gifs :)
  • Zoom client - easy to join meetings, schedule adhoc video calls from any device anywhere
  • Mobile client is easy to use and provides a consistent user experience (which is the most important...)
  • the zoom product is robust and doesn't change the user interface on a weekly bases which keeps our users happy!

Zoom Feature Ratings

High quality audio
10
High quality video
10
Low bandwidth requirements
9
Desktop sharing
10
Whiteboards
8
Calendar integration
8
Meeting initiation
10
Integrates with social media
Not Rated
Record meetings / events
8
Slideshows
8
Live chat
9
Audience polling
Not Rated
Q&A
Not Rated
User authentication
10
Participant roles & permissions
9
Confidential attendee list
9