Zoom's Open-Device Platform Enables us to solve ANY Unique Meeting Issue!
Austin Jones | TrustRadius Reviewer
Updated November 05, 2019

Zoom's Open-Device Platform Enables us to solve ANY Unique Meeting Issue!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Rooms

Overall Satisfaction with Zoom

We currently are deploying Zoom as our overall meeting software solution and a replacement for our complicated Polycom, GoToMeeting, Webex, Skype, and Vidyo mix of meeting solutions. We are also exploring the possibility of using Zoom Phones to replace our old Cisco lines. As time progresses we will be building more collaborative spaces, but for now we only deploy standard Zoom Rooms.
  • Zoom makes things incredibly simple to manage from a single touch device, this can sometimes be so simple that our users coming from Polycom are over-complicating it's interface.
  • Zoom's open device platform allows us to shop around for the best solutions to incredibly specific use-case meeting rooms. No matter the issue we have always been able to solve it with out of the box solutions.
  • Zoom's responsiveness in helping with or developing solutions for integrating with external systems makes their support incredibly easy to work with and the platform as a whole much easier to adopt than traditional meeting solutions.
  • For lack of better words, Zoom's interface is rather unconventional, which makes it harder for users who are resistant to change to adopt the platform. Despite the interface being easy to use and very navigable, we find users are resistant even if it is an easier platform because it looks different from all other applications they use on a daily basis.
  • Due to our limited implementation so far we are still waiting on these results, however, we are noticing as people get accustomed to Zoom, it becomes easier to hold and attend meetings when everything is integrated into one platform.
We have noticed, coming from older and more "App-Based" platforms, people don't understand the concept of Zoom Rooms and so they attempt to use their laptops instead of the room itself, or use both and cause audio feedback until the laptop's mic is muted. This is entirely a user issue and can be resolved with training, but the concept of Zoom Rooms is so new to our employees that they are having difficulties understanding how and when to use Zoom Rooms.
Zoom's open-device platform makes it incredibly easy to find a solution for even the most unique use-cases, this makes it incredibly easy for us to sell those who are less inclined to change about the new experience's Zoom can offer.

Zoom Feature Ratings

High quality audio
8
High quality video
10
Low bandwidth requirements
7
Desktop sharing
10
Whiteboards
6
Calendar integration
10
Meeting initiation
9
Integrates with social media
5
Record meetings / events
8
Slideshows
6
Live chat
1
Audience polling
6
Q&A
3
User authentication
7
Participant roles & permissions
9
Confidential attendee list
6