We Use Zoom To Conduct High Quality Video Calls. It Is An Indispensable Tool For Us That We Use Every Day!
Tanish Pruthi | TrustRadius Reviewer
December 11, 2019

We Use Zoom To Conduct High Quality Video Calls. It Is An Indispensable Tool For Us That We Use Every Day!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

Enterprise

Modules Used

  • Zoom Meetings & Chat
  • Zoom Video Webinar

Overall Satisfaction with Zoom

Zoom is ubiquitously used in our organization by every department for various purposes. I am a customer success manager, so I usually use it for two main purposes-i) Whenever I want to cross-sell or upsell, I use Zoom to give demos of new products that our existing customers might find interesting and pay us more for it, in addition to the existing services of ours that they are already using. ii) I use Zoom to have general sync-ups with my clients whom I am servicing. I also use it to discuss existing projects or issues with teams that are located in different states within India. It solves the problem of communicating with clients with whom a face to face meeting is not possible. Zoom is, of course, a well-known name in the industry, and thus, people are comfortable with having video calls using it.
  • Zoom has a very clean and beautiful interface, which is quite intuitive. Even a client who is a new user of Zoom quickly gets acquainted with it, and thus, there is no time wasting in teaching them about how to use the service.
  • I like the webinar feature. Sometimes, I have to provide product training to a lot of team members of a client. Here, conducting webinars helps. I usually record it and share it with them afterward so that they can go back to it if they have any doubts. The way they have managed the main screen, all the participants that are present and the chat window is beautiful.
  • I love it how smooth the video calls are no matter how low the internet bandwidth is.
  • I wish there were an option for theming the whole platform. Even though the interface is clean and intuitive, it can sometimes be a little dull and boring.
  • The font really needs to change. It is quite archaic look wise.
  • The windows app has a lot of unused white space. It would have been much better if the app was compact.
  • We saved on gas and time by not having many face to face meetings.
  • People are able to collaborate while being situated in different states or counties.
  • We also use it as a hiring tool to screen candidates who are situated in places where we don't have a regional office.
Zoom's customer service TAT was very low, and they were quite friendly, as well. Also, the overall cost of Zoom was suiting us and our budget. Also, Zoom's ability to work in really low internet speeds did it for us. Also, the fact that hosting Webinars is included in the package was a bonus deal for us.
Zoom is the most suitable when yours is a SaaS business and you have clients all over the world. Instead of wasting time and money on having face to face meetings, it is much better if you have high-quality video calls. But, if you want to create personal relationships, of course, don't compromise meeting your client in person.