We just implemented Zoom and our team loves that it's our Go-To
Ann M. Frank | TrustRadius Reviewer
Updated November 26, 2019

We just implemented Zoom and our team loves that it's our Go-To

Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

Business

Overall Satisfaction with Zoom

We use Zoom for conferencing and presentations internally, with remote employees, and with customers and vendors.

It is suggested as our primary product and we recently underwent company wide training.

However, we will default to other similar platforms if our client or vendor has a different preference or default.

  • Conference calls - seamless and great quality if originating internally and domestically.
  • Sharing screens for presentations.
  • Ability to communicate with remote staff.
  • We have found it to be a bit wonky with international calls.
  • Maybe a connectivity issue on the remote client side on occasion.
  • Ability to select one excellent platform as a preferred vendor.
  • Ability to train possible users quickly and effectively.
  • Ability to implement quickly and effectively.
Not yet, but some of our staff have and have found them to be useful.

We find Skype to be more effective internationally especially in India for some reason.

Zoom has had better connectivity than GoToMeeting with similar options.

Remote staff and vendors, domestic calls, presentations.

Less ideal internationally, we've had some connectivity issues.

Zoom Feature Ratings

High quality audio
9
High quality video
9
Low bandwidth requirements
9
Desktop sharing
9
Whiteboards
Not Rated
Calendar integration
Not Rated
Meeting initiation
8
Integrates with social media
Not Rated
Record meetings / events
8
Slideshows
8
Live chat
9
Audience polling
Not Rated
Q&A
9
User authentication
9
Participant roles & permissions
9
Confidential attendee list
9

Using Zoom

20 - Account Managers, Technical staff, operations staff, accounting, creative staff both internal and external
2 - It and an early adopter who is an account manager
  • Presentations and calls with remote staff.
  • Presentations and calls with vendors.
  • Presentations and calls with clients.
  • We only implemented 5 weeks ago, so not sure yet!
Easy to use and implement - so far so good.

Evaluating Zoom and Competitors

Yes - 

it is our preferred platform and replaced Skype and GoToMeeting

It is more stable and easier to train users on

More cost effective

  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
it was easy to train a variety of staff and clients how to use
Have more staff test and provide feedback to increase early adoption.

Zoom Implementation

How easy it is to use!
Change management was minimal
  • Getting people to attend training sessions, not your fault!

Zoom Support

So far, so good. We haven't had to reach out much as the platform is very easy to learn and implement, and very intuitive.
ProsCons
Good followup
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - It has not been necessary in the 6 months we have been using

Using Zoom

Again easy to learn and no issues so far.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Familiar
None