We just implemented Zoom and our team loves that it's our Go-To
Updated November 26, 2019
We just implemented Zoom and our team loves that it's our Go-To
Score 9 out of 10
Vetted Review
Verified User
Software Version
Business
Overall Satisfaction with Zoom
We use Zoom for conferencing and presentations internally, with remote employees, and with customers and vendors.
It is suggested as our primary product and we recently underwent company wide training.
However, we will default to other similar platforms if our client or vendor has a different preference or default.
- Conference calls - seamless and great quality if originating internally and domestically.
- Sharing screens for presentations.
- Ability to communicate with remote staff.
- We have found it to be a bit wonky with international calls.
- Maybe a connectivity issue on the remote client side on occasion.
- Ability to select one excellent platform as a preferred vendor.
- Ability to train possible users quickly and effectively.
- Ability to implement quickly and effectively.
Not yet, but some of our staff have and have found them to be useful.
- GoToMeeting and Skype for Business (formerly Lync)
We find Skype to be more effective internationally especially in India for some reason.
Zoom has had better connectivity than GoToMeeting with similar options.
Zoom Feature Ratings
Using Zoom
20 - Account Managers, Technical staff, operations staff, accounting, creative staff both internal and external
2 - It and an early adopter who is an account manager
- Presentations and calls with remote staff.
- Presentations and calls with vendors.
- Presentations and calls with clients.
- We only implemented 5 weeks ago, so not sure yet!
Evaluating Zoom and Competitors
Yes -
it is our preferred platform and replaced Skype and GoToMeeting
It is more stable and easier to train users on
More cost effective
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
it was easy to train a variety of staff and clients how to use
Have more staff test and provide feedback to increase early adoption.
Zoom Implementation
- Implemented in-house
Change management was minimal
- Getting people to attend training sessions, not your fault!
Zoom Support
| Pros | Cons |
|---|---|
Good followup Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response | None |
No - It has not been necessary in the 6 months we have been using
Using Zoom
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Convenient Feel confident using Familiar | None |