Zoom Review
July 14, 2020

Zoom Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Zoom Meetings & Chat
  • Zoom Video Webinar

Overall Satisfaction with Zoom

We use Zoom for external communications with our customers and we use it for webinars. It is being used throughout most of the departments in the organization. It helped us with our teleconferencing bills each month. Before this, we'd sometimes get surprised by a large bill. We know how much we are going to pay without surprises now.
  • Webconferencing
  • Ease of use
  • Teleconferencing
  • Allow users to unmute all in a meeting, not just mute all
  • Change more options through the applications without having to visit the web site
  • Cost Savings
  • Improved communication with customers
  • Easier to support remote users
The cost was just right for Zoom. Webex cost way too much and same with ON24. Teams just couldn't do webinars and external customers had trouble using it. Zoom seemed easier for the customer.
Zoom has been a great addition to our company, not perfect but it's getting better all the time. I think Zoom is good for people that want to use it for long meetings and webinars, people that plan to use it daily. If it's just a few times a month, I think it would be a waste of an investment. If you are an MS Office 365 customer, with Teams, you may not need this. But you definitely need it if you are doing webinars, Teams isn't good for webinars.

Zoom Feature Ratings

Not Rated
High quality audio
High quality video
Calendar integration
Meeting initiation
Record meetings / events
Desktop sharing
Live chat
User authentication
Participant roles & permissions