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A must-have tool for video and web conferencing
Updated November 29, 2022

A must-have tool for video and web conferencing

Lawrent Milton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat

Overall Satisfaction with Zoom

I swapped from Whereby to Zoom to teach my private students online. Zoom has been very efficient in terms of ease of use, user-friendliness, conference initiation and invitation, screen sharing, video audio quality, live chat, and privacy features (virtual background image). It is very easy to navigate through the different sharing options (basic, advanced, and files), and I do love the iPad screen sharing through "screen mirroring".
  • screen sharing
  • iPad screen mirroring
  • invitation of guests
  • Calendar integration
  • I don't see any room for improvement. Zoom is great
  • Great end user experience
  • Increased satisfaction
  • More customers

Do you think Zoom delivers good value for the price?

Yes

Are you happy with Zoom's feature set?

Yes

Did Zoom live up to sales and marketing promises?

Yes

Did implementation of Zoom go as expected?

Yes

Would you buy Zoom again?

Yes

I'm using Zoom exclusively to teach private lessons online. I use videos, chat, PowerPoint slides, iPad screen mirroring, Youtube, and Zoom does the job perfectly well. I never had any issues, before, during, or after a session. The video and audio quality are amazing, and starting/stopping/switching to a different shared resource is always smooth and fast. I like the fact that you can customize your virtual background, not only for privacy reasons but also to add a 'lead-in' activity to the lesson, or a theme. I find Zoom, or any web conferencing tool for that matter, less efficient when it comes to a younger child audience, but that is not due to Zoom, it is rather a matter of personal choice when working with children. Zoom does not replace classroom experience.

Zoom Feature Ratings

Cloud PBX ()
Not Rated
Call Management ()
Not Rated
Mobile apps ()
Not Rated
10.0
High quality audio
10
High quality video
10
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
10.0
Desktop sharing
10
10.0
Live chat
10
10.0
User authentication
10
Participant roles & permissions
10
Unified Communications Platform and Collaboration ()
Not Rated

Zoom Support

I never had to contact the Zoom support center. When I have a question about a feature, I look it up online and I can usually find that answer by myself, either from forums, or from the Zoom support website directly.

Using Zoom

It is very easy to use. The application is user-friendly and you can test everything in an empty room. The most frequently used features are conveniently placed and well organized. The Zoom team has done a good job putting everything in place so that the user can quickly and efficiently visualize and select the right action.