A must-have tool for video and web conferencing
Updated November 29, 2022

A must-have tool for video and web conferencing

Lawrent Milton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Zoom Meetings & Chat

Overall Satisfaction with Zoom

I swapped from Whereby to Zoom to teach my private students online. Zoom has been very efficient in terms of ease of use, user-friendliness, conference initiation and invitation, screen sharing, video audio quality, live chat, and privacy features (virtual background image). It is very easy to navigate through the different sharing options (basic, advanced, and files), and I do love the iPad screen sharing through "screen mirroring".
  • screen sharing
  • iPad screen mirroring
  • invitation of guests
  • Calendar integration
  • I don't see any room for improvement. Zoom is great
  • Great end user experience
  • Increased satisfaction
  • More customers

Do you think Zoom delivers good value for the price?


Are you happy with Zoom's feature set?


Did Zoom live up to sales and marketing promises?


Did implementation of Zoom go as expected?


Would you buy Zoom again?


I'm using Zoom exclusively to teach private lessons online. I use videos, chat, PowerPoint slides, iPad screen mirroring, Youtube, and Zoom does the job perfectly well. I never had any issues, before, during, or after a session. The video and audio quality are amazing, and starting/stopping/switching to a different shared resource is always smooth and fast. I like the fact that you can customize your virtual background, not only for privacy reasons but also to add a 'lead-in' activity to the lesson, or a theme. I find Zoom, or any web conferencing tool for that matter, less efficient when it comes to a younger child audience, but that is not due to Zoom, it is rather a matter of personal choice when working with children. Zoom does not replace classroom experience.

Zoom Feature Ratings

Not Rated
High quality audio
High quality video
Calendar integration
Meeting initiation
Record meetings / events
Desktop sharing
Live chat
User authentication
Participant roles & permissions

Zoom Support

I never had to contact the Zoom support center. When I have a question about a feature, I look it up online and I can usually find that answer by myself, either from forums, or from the Zoom support website directly.

Using Zoom

It is very easy to use. The application is user-friendly and you can test everything in an empty room. The most frequently used features are conveniently placed and well organized. The Zoom team has done a good job putting everything in place so that the user can quickly and efficiently visualize and select the right action.