Item: Zoom
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Zoom has changed the landscape of our work in America and in my own organization. We used Zoom before the pandemic and it was a great way for employees across the nation to connect, then in 2020, it became a necessity. From who we serve to who we work with---everything was on the Zoom platform. The major business problems that were being addressed by Zoom were plain and simple---needing to connect and meet together.

Pros and Cons

Sharing Screen and audio.
Breakout rooms.
Recording option.

Emoji responses are limited.
Dial in is not always consistent.
Green screen for background is not always accurate.

Return on Investment

Increased retention of employees.
Supervisors are able to still manage.
Presentations are digitally interactive.

Support Rating

If there were any Zoom issues they were fixed with an update in a timely manner and I feel that Zoom support has been attentive to the issues like Zoom bombing or other authentication where needed. I would say that I did not call Zoom support that often but was able to find intuitive answers at the moment.

Key Insights

Do you think Zoom delivers good value for the price?

Yes

Are you happy with Zoom's feature set?

Yes

Did Zoom live up to sales and marketing promises?

Yes

Did implementation of Zoom go as expected?

Yes

Would you buy Zoom again?

Yes

Usability

Ease of use for everyone under the age of 65 is what I would say is accurate, the difficulty of people understanding the mute button has been a center of humor, and adding filter issues or now different backgrounds can create some challenges for older users. That being said, I would say that Zoom is quite easy to use and interface with.

Contract Terms and Pricing Model

None, of our organization purchased it but I had some say in its purchase and we felt the terms were fitting.

Likelihood to Recommend

In any group meeting that is needed Zoom is a great option, I have used Zoom for both personal and professional work and the platform has worked quite well in every scenario. I think for older users it has been difficult to adjust to Zoom and understand the mute button and things like that. However, the host does have capabilities and privileges that help the meetings be more productive.

Zoom is still the best

Software Version

Modules Used

Overall Satisfaction with Zoom