Zoom is still the best
Updated November 24, 2022

Zoom is still the best

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Rooms

Overall Satisfaction with Zoom

Zoom has changed the landscape of our work in America and in my own organization. We used Zoom before the pandemic and it was a great way for employees across the nation to connect, then in 2020, it became a necessity. From who we serve to who we work with---everything was on the Zoom platform. The major business problems that were being addressed by Zoom were plain and simple---needing to connect and meet together.

Pros

  • Sharing Screen and audio.
  • Breakout rooms.
  • Recording option.

Cons

  • Emoji responses are limited.
  • Dial in is not always consistent.
  • Green screen for background is not always accurate.
  • Increased retention of employees.
  • Supervisors are able to still manage.
  • Presentations are digitally interactive.
If there were any Zoom issues they were fixed with an update in a timely manner and I feel that Zoom support has been attentive to the issues like Zoom bombing or other authentication where needed. I would say that I did not call Zoom support that often but was able to find intuitive answers at the moment.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Ease of use for everyone under the age of 65 is what I would say is accurate, the difficulty of people understanding the mute button has been a center of humor, and adding filter issues or now different backgrounds can create some challenges for older users. That being said, I would say that Zoom is quite easy to use and interface with.
None, of our organization purchased it but I had some say in its purchase and we felt the terms were fitting.
In any group meeting that is needed Zoom is a great option, I have used Zoom for both personal and professional work and the platform has worked quite well in every scenario. I think for older users it has been difficult to adjust to Zoom and understand the mute button and things like that. However, the host does have capabilities and privileges that help the meetings be more productive.

Zoom Workplace Feature Ratings

Cloud PBX ()
Not Rated
Call Management ()
Not Rated
Mobile apps ()
Not Rated
7.5
High quality audio
7
High quality video
8
10.0
Calendar integration
Not Rated
Meeting initiation
10
Record meetings / events
10
10.0
Desktop sharing
10
10.0
Live chat
10
8.5
User authentication
8
Participant roles & permissions
9
Unified Communications Platform and Collaboration ()
Not Rated

Comments

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