Item: Zoom Workplace
Rating: 9
Author: Avesh Meena

Overall Satisfaction with Zoom

Use Cases and Deployment Scope

1. It is a very easy to use interface and UI is supportive and responsive.
2. We use Zoom for our customers to provide best solutions, we hosted Zoom meetings and on final date and time appellant join and provide their submissions.
3. Zoom meetings help us to properly understand the problems of appellant. Customer will show us though screen sharing feature which is very nice indeed.
4. It is almost available on every platform like, android, windows, iOS etc...

Pros and Cons

Pros

Screen sharing in real time
file sharing feature
VIOP calls supported

Cons

User interface could be better on browsers.
Sometime it got error message while host meetings

Most Important Features

Zoom Video conferencing
Zoom Screen sharing

Return on Investment

about 40% more cases are solved
No negative impact

Alternatives Considered

Skype and Google Hangouts (Classic)

Zoom stands well on their competitors, time to time improvements on user interface. Adding more features like screen sharing and VOIP works great. Their customer support is very good.

Key Insights

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Other Software Used

Skype, Microsoft Teams, 360Learning, Azure Machine Learning, TCS iON, Connecteam, Google Hangouts (Classic), Avast Email Security, AVG AntiVirus Business Edition

Likelihood to Recommend

1. Zoom is beat suited where you want to connect your customers peer to peer. sometimes paperwork is not enough to describe your submissions. In that case appellant wants to video conferencing request and Zoom works well on that.
2. It is also well suited on web development issues where you want to show the module of the application, users can easily see that using screen sharing feature.
3. Apart from that in some scenario where Zoom meetings lag behind is connectivity stability. sometimes it is hard to understand because audio is not coming properly.

Zoom Workplace Feature Ratings

Comments

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Great software at a good price.

Software Version

Modules Used