Zoom Phone System - Not as advertised
January 20, 2023
Zoom Phone System - Not as advertised
Score 1 out of 10
Vetted Review
Verified User
Software Version
Business
Modules Used
- Zoom Phone
Overall Satisfaction with Zoom
Zoom sells you a phone system that is not flexible in functionality. It is also very expensive (about 80% more) compared to other VOIP systems such as VoIP.ms and other VoIP service providers. The limitations of the software are very basic and also an issue for corporations. It is a static setup. What you see is what you get. If you need to add users, it costs money versus others that are free. The Zoom phone system might be suitable for personal use only. Due to the lack of flexibility in the phone system, I was not able to use it for my purpose. However, Zoom does want you to commit to a 3-year contract which I did not. I was able to set up a 1-year contract which, by the way, is automatically renewable. Please pay attention to that, because Zoom won't allow you to get away even if you don't cancel past one day.
- Selling a Phone System
- Mediocre Setup portal
- Easy add-on tool
- recording of call cost money
- Need to purchase one number per user, which cost money, if not they cannot call out
- Lack of compatibility with Voip phones
- Easy portal to add users
- Common voip features
- Fax is steady
- Lack of flexible features
- Support is basically "watch the video"
- Hard to understand features even with video
No competition, Zoom is well below standards in functionality and much more expensive. Also, it requires a contract where the others is pay as you go on a monthly basis. The phone conversation is clear. No problem with connectivity. The international feature is still about 30% more expensive than other voip system.
Do you think Zoom delivers good value for the price?
No
Are you happy with Zoom's feature set?
No
Did Zoom live up to sales and marketing promises?
No
Did implementation of Zoom go as expected?
No
Would you buy Zoom again?
No