Frustrated by Zoom's poor UX that doesn't improve over time. Annoyed that it forces you to install updates at the worst possible time--right before a meeting :-/
December 18, 2023

Frustrated by Zoom's poor UX that doesn't improve over time. Annoyed that it forces you to install updates at the worst possible time--right before a meeting :-/

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat

Overall Satisfaction with Zoom

We use Zoom primarily for online meetings with large audiences. Sometimes, I use it to speak to one of our vendors as that's their tool of choice.
  • I think it has negative impact because it makes you arrive late at any meeting due to being FORCED to install software updates at the worst possible time.
The only reason why my company uses Zoom is because the company-wide meeting is too large to continue using Google Meet. Thankfully, this is not often.

Do you think Zoom delivers good value for the price?

No

Are you happy with Zoom's feature set?

No

Did Zoom live up to sales and marketing promises?

No

Did implementation of Zoom go as expected?

No

Would you buy Zoom again?

No

From my personal experiecen, I would never recommend Zoom to anyone. For the reasons previously listed, Zoom is the worst option out there for online meetings. I much prefer the easy experience of Google Meet or even Webex. I think Zoom is slow, has terrible UX, and you will not get a single product update that improves the product. To me, it's been the same disappointing experience since day 1.

Zoom Feature Ratings

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Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Answering rules
1
Call recording
1
Call park
Not Rated
Call screening
1
Message alerts
1
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Mobile app for iOS
1
Mobile app for Android
1
High quality audio
1
High quality video
1
Calendar integration
1
Meeting initiation
1
Record meetings / events
1
Desktop sharing
1
Live chat
1
User authentication
Not Rated
Participant roles & permissions
Not Rated
Centralized communications management
Not Rated
Team messaging
1
Team document sharing
Not Rated
Call and meeting analytics
Not Rated