How Zoom has helped my day-to-day operations
March 14, 2024

How Zoom has helped my day-to-day operations

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat

Overall Satisfaction with Zoom

Zoom is great for your company because most of what we do day-to-day are meeting with large groups of individuals and our work is often visual in nature and having a platform with a screensharing and presentation format makes that much easier for us. The recent AI meeting summary tool has also been invaluable as it allows of to record and glace at meeting notes or discussions that may have been missed or overlooked.
  • Screensharing with annotations
  • Presenting
  • Large meeting groups
  • AI tool could be a little more fine tuned and generate summaries faster
  • I don't enjoy closing extra browser tabs when opening meetings
  • Ease of use
  • Easy integration with other apps we use
  • Visual sharing of ideas or other resources
Zoom is much easier to use and doesn't require complex means of signing in like Mircosoft does and has led to several members of my team complaining consistently due to this issue they experience with Teams

Do you think Zoom delivers good value for the price?

Yes

Are you happy with Zoom's feature set?

Yes

Did Zoom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom again?

Yes

Great for meetings with large user groups and for instances here visual aids are needed. Not great for quick calls as picking up the phone and dialing someone is always fastest but definitely helps in scenarios for large group meetings that are planned ahead of time.

Zoom Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
Not Rated
Call screening
Not Rated
Message alerts
10
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Mobile app for iOS
10
Mobile app for Android
Not Rated
High quality audio
10
High quality video
10
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Desktop sharing
10
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
10
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
10
Call and meeting analytics
10