Careless customer service
March 08, 2024
Careless customer service
Score 2 out of 10
Vetted Review
Verified User
Software Version
Business
Modules Used
- Zoom Meetings & Chat
- Zoom Phone
- Zoom Rooms
Overall Satisfaction with Zoom
Our company uses Zoom for online meetings and inbound/outbound local and international phone calls.
- Online meetings
- Outbound calls
- Inbound calls
- Online management interface is too complicated
- Difficult to understand customization features
- Careless tech support
- Careless billing support
- Careless sales managers
- We have spend more than expected each and every month
We've selected Zoom because it integrates easily with our CRM and allowed to port our phone number. Unfortunately, their billing and tech support are really bad.
Do you think Zoom delivers good value for the price?
No
Are you happy with Zoom's feature set?
Yes
Did Zoom live up to sales and marketing promises?
No
Did implementation of Zoom go as expected?
No
Would you buy Zoom again?
No
Zoom Feature Ratings
Zoom Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
I don't think there is premium support available. All I know is that tech and billing support tickets are set low priority by default and can take weeks to be answered with predefined messages, instead of real answers to our questions.
Sorry, all our interactions with Zoom support were really bad. They never gave clear, positive, constructive, educative answers. Their way of responding is either with predefined messages or blaming us for something we didn't know about.