Great Product
June 03, 2024
Great Product
Score 8 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Modules Used
- Zoom Meetings & Chat
- Zoom Phone
- Zoom Rooms
- Zoom Whiteboard
- Zoom Video Webinar
Overall Satisfaction with Zoom Workplace
We needed a PBX for our office and a conference call solution. Zoom Workplace solves both of these business problems by providing a phone system solution for our office and a robust conference call solution. We are able to setup a phone system for our office and route to our Customer Care center. We are able to record conference calls in the cloud and easily access them via the web.
Pros
- Handle Video and Voice Conferene Calls
- Easily Accessible via Cloud
- Office PBX that allows me to route to external numbers
Cons
- Call Reports Can be More Robust
- Auto Attendance Configutation Can Be More Intuitive
- Meeting Configuratons Can Be More Intuitive
- Improved Collaboration with Internal and External customers
- Allows for great flexibility in utilization
- Cost-effective and scalable solution
Zoom Workspace has a more robust phone system than Dialpad. Dialpad's PBX does not allow routing to external numbers. I had to route to my personal account and set it to auto-forward to the external number. Zoom Workspace gives me the option of either forwarding to a queue, internal extension, or external number.
Do you think Zoom Workplace delivers good value for the price?
Yes
Are you happy with Zoom Workplace's feature set?
Yes
Did Zoom Workplace live up to sales and marketing promises?
Yes
Did implementation of Zoom Workplace go as expected?
Yes
Would you buy Zoom Workplace again?
Yes
Comments
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