Excellent product, easy to use and fairly priced
June 03, 2024

Excellent product, easy to use and fairly priced

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Phone
  • Zoom Rooms
  • Zoom Meetings & Chat

Overall Satisfaction with Zoom Workplace

We started using Zoom Workplace for meetings during Covid. We then moved to Zoom phones which we love. The phones save us on money and infrastructure. The Zoom Workplace meetings allow us to have video calls with people that do not have Microsoft Teams. This is also help when conducting remote interviews and most interviewees dont have Teams.

Pros

  • The admin console and managing accounts is very easy to use
  • The end user GUI is user friendly
  • The cost is very competitive

Cons

  • Integration between Zoom Workplace and other applications
  • I have heard of security concerns with Zoom Workplace. Haven't seen any first hand though
  • We had a physical phone for everyone in our company. Saved money when we switch because each line was cheaper and we only gave to employees that requested one
  • saved on our footprint in the server room
  • Easy management 100%
Honestly I can't comment much on this as I have not used the AI companion. If I have used it, I did not know I was using it. It does sound like it would be helpful though.
We use both Zoom Workplace and Teams. Teams works better for internal communications and integrates well with all of our other Microsoft products. Zoom Workplace we use for big company meetings, external communication and calls.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Well suited with meetings from people outside the organization. We typically use Teams internally because we all have licenses already. But many times we meet with people that dont have teams and this works well in those instances.

Zoom Workplace Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
9
Answering rules
9
Call recording
9
Call park
9
Call screening
9
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Voicemail Transcription
9
Mobile app for iOS
9
Mobile app for Android
9
High quality audio
Not Rated
High quality video
Not Rated
Calendar integration
8
Meeting initiation
9
Record meetings / events
9
Desktop sharing
Not Rated
Live chat
Not Rated
User authentication
7
Participant roles & permissions
Not Rated
Centralized communications management
9
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

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