So far so good!
January 04, 2025

So far so good!

Spencer Peterson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Video Webinar
  • Zoom Whiteboard

Overall Satisfaction with Zoom Workplace

I use Zoom Workplace for quick meetings with my team to discuss projects, progress and problems that need to be addressed. I also use it to conduct webinars that help our clients better utilize the tools and services we provide. It gives us a stable platform that is easy to use and aesthetically pleasing at the same price or barely more than what others are asking for a worse product.

Pros

  • I love how easy it is to add individuals to calls.
  • Zoom Workplace is very user friendly and offers a lot of customization in settings.
  • Zoom's customer service has been pretty good at responding and helping with whatever questions I may have.

Cons

  • Figuring out the licensing was a bit annoying. I had hoped for the price we would be able to have more "Admins for our account".
  • I dislike that you have to pay for a business account in order to get a webinar account. The business account should be wrapped up and bundled with the webinar account.
  • It would be nice if you could set your settings to always share computer audio when sharing screen so that there are fewer opportunities to mess up during a presentation.
  • Better quality meeting recordings
  • Improved webinar platform
  • Increase channel options for communication
Zoom Workplace has a range of products that are closely integrated and is fairly customizable so that we are better able to control branding and improve efficiency. Other platforms like Skype have often faced connection issues and do not have as many advanced features.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

I think that Zoom Workplace is great for pretty much any scenario. As I said before, I use it for short meetings, long meetings and webinars. If you need a super high-resolution video, it is not necessarily the best, but it still looks good during meetings. Backgrounds can always be improved if you need a clear crisp background image but that is a universal problem not just Zoom Workplace.

Zoom Workplace Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
9.0
Mobile app for iOS
9
Mobile app for Android
Not Rated
9.5
High quality audio
10
High quality video
9
9.0
Calendar integration
Not Rated
Meeting initiation
9
Record meetings / events
9
8.0
Desktop sharing
8
8.0
Live chat
8
5.0
User authentication
9
Participant roles & permissions
1
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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