Zoom Workplace Awesomeness
January 02, 2025
Zoom Workplace Awesomeness
Score 10 out of 10
Vetted Review
Verified User
Software Version
Business
Modules Used
- Zoom Meetings & Chat
- Zoom Phone
- Zoom Whiteboard
- Zoom Clips
- Zoom Team Chat
- Zoom Scheduler
- Zoom AI Companion
- Zoom Mail & Calendar
- Zoom Docs
Overall Satisfaction with Zoom Workplace
Our Organization utilizes all tools available in Zoom Business level. Chat, Phone, Meetings are the core pieces. About 6 years ago, we were looking to transition from an old landline phone system as well as a meeting tool. With Zoom Workplace we captured both needs effortlessly. We have a unique business model and didn't want a heavy front end IVR - minimal options for the callers to make. Zoom Workplace was able to accommodate our unique needs without workarounds. As the implementer I was able to make up use cases and send in to Zoom and was delighted to see some ideas incorporated. The meeting tool was 'best in class' when we started with Zoom Workplace and still is! Love the new AI tools and Scheduler - the Scheduler has been a life saver for me to show availability for multiple individuals in our company without much effort. I also love the delegate feature - which I use heavily when on-boarding new employees. Don't get me started on clips! Way to go to make use of the recording feature in the meeting but more versatile for showing short 'how to' videos!
Pros
- Meetings
- Phone
- Versatility
- East of configuration - I'm an admin
- Knowledge base
- ROI
Cons
- Love notes - allow insertion of table or grid
- Allow admin to turn off DND
- Allow a way to group individual people chats - not channels just individual peeps into groups for ease of finding - like how you can group shared calendars into sections in Outlook
- Cost savings and improvement of call routing switching from land line to Zoom soft phone technology (moved from Verizon)
- The Business license platform is always evolving and including new technology and tools - without raising our prices - a great business model
- We were able to drop our separate service for after hours / on-call services and created IVR/queues for handling after hours calls
- Integration with Outlook and Salesforce and proven to be a time saver for scheduling events and meetings
- Microsoft Teams and Slack
To have all of the tools and features within one application makes it much easier to on-board new employees, acclimate, and manage. To split features across different platforms is cumbersome to manage and costs much more.
Do you think Zoom Workplace delivers good value for the price?
Yes
Are you happy with Zoom Workplace's feature set?
Yes
Did Zoom Workplace live up to sales and marketing promises?
Yes
Did implementation of Zoom Workplace go as expected?
Yes
Would you buy Zoom Workplace again?
Yes
Comments
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