Cost Effective.
February 24, 2026

Cost Effective.

Georgia Davis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Team Chat
  • Zoom Whiteboard

Overall Satisfaction with Zoom Workplace

We’ve been very pleased with Zoom Video Communications Phone. The phone and messaging features make it easy to quickly chat between employees and look up anyone in the organization without hassle. The system is user-friendly, reliable, and has saved us a significant amount of money compared to our previous hybrid VoIP system.

Pros

  • Chat Feature.
  • Simple Instructions.
  • Customization.

Cons

  • Support- can take longer than expected to get a response.
  • HIPAA compliant message system.
  • Improved abandonment rate.
  • Record conversations.
  • Cost Savings.
Skip- not used.
N/A- Skip
C-Spire
Compared to other platforms we considered, Zoom Workplace saved us money while also making communication between staff much easier. It streamlined messaging, calling, and document sharing in one place, which improved efficiency across our office.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

We use this platform in a healthcare office, and while it works well for our needs, we would really like to see full HIPAA compliance added to better support medical practices like ours.

Zoom Workplace Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
10
Call recording
9
Call park
9
Call screening
8
Message alerts
8
Business SMS/External Messaging
8
Voicemail Transcription
9
Mobile app for iOS
9
High quality audio
7
High quality video
9
Calendar integration
9
Meeting initiation
9
Record meetings / events
9
Desktop sharing
9
User authentication
9
Participant roles & permissions
9
Centralized communications management
9
Team messaging
10
Team document sharing
10
Call and meeting analytics
9

Comments

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