Item: Zoom Workplace
Rating: 9
Author: Verified User

Overall Satisfaction with Zoom Workplace

Use Cases and Deployment Scope

It's our principal tool for meetings internally and with customers - we use it multiple times a day.

Pros and Cons

Pros

Call recording.
Call transcripts.
In call chat.

Cons

Could be easier to share call recordings to customers.
Would be nice if their was a mode for making demo videos for sharing.
Would be good if it was simpler to select internal chat during a client call.

Return on Investment

Better customer communication.
Improved call scheduling.
Improved call transcripts.

Alternatives Considered

Google Meet

Better, more stable, technology-agnostic platform that is better suited for Enterprise sales.

Key Insights

Do you think Zoom Workplace delivers good value for the price?

Not sure

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

For making and scheduling customer calls, it's a great tool. Easy to integrate into Google Workspace and easy to share with customers. I do think it would be useful if it had. a sales tool mode, though, as there are sometimes too many features that aren't so relevant to my primary use case, which makes for a cluttered UI.

Zoom Workplace Feature Ratings

Comments

Please log in to join the conversation

A strong sales tool for meeting prospects and customers.

Software Version

Modules Used