Item: Zoom Workplace
Rating: 10
Author: Verified User

Overall Satisfaction with Zoom Workplace

Use Cases and Deployment Scope

We use Zoom as our main telephone system. It has been a change in our operations and we are able to answer more calls compared to our old system. It's easy and reports are easy to pull. Zoom has really changed the way we communicate with our clients and are able to provide a higher level of customer serivce.

Pros and Cons

Pros

The call queues
The conversation summary

Cons

Initial onboarding
Billing it's confusing

Return on Investment

improved client communication
cost saving on phone systems
employees enjoy using zoom

Key Insights

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Would you buy Zoom Workplace again?

Yes

Other Software Used

Microsoft 365, Microsoft Teams

Likelihood to Recommend

Zoom is suited for any scenarios from a small business to a large business. It's easy to use and you can use as much or as little of it. The pricing is fair. You can communicate with your clients by phone, video, text it's basically a one stop shop for all verbal communication.

Zoom Workplace Feature Ratings

Comments

Please log in to join the conversation

Zoom has changed the way we communicate with clients

Software Version