Great Collaborating Tool
January 01, 2025

Great Collaborating Tool

Matthew Metcalf | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Overall Satisfaction with Zoom Workplace

We use Zoom daily to hold calls with my team members and clients. It easily integrates with my Google calendar. As a host, it's easy to let people in, mute people, share my screen, and take notes or share files.
Zoom also has the ability to record meetings and integrate artificial intelligence note-taking tools to ensure notes and follow up action items are recorded.

Pros

  • Record meetings
  • Share screen
  • Schedule meetings
  • Take notes

Cons

  • Alerting the host when new attendees join
  • Improved collaboration
  • better customer service
  • better documentation
I prefer Zoom to the other programs I've used for the customer interface and ease of use and the ability to schedule and record meetings.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Workplace again?

Yes

Zoom is a great way to coordinate team meetings, share screen with colleagues, and document best practices on how to update processes, recording routine step walkthroughs to save for future use.

Zoom Workplace Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
8
Call park
Not Rated
Call screening
Not Rated
Message alerts
3
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Calendar integration
9
Meeting initiation
8
Record meetings / events
9
Desktop sharing
10
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
8
Call and meeting analytics
Not Rated

Comments

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