Item: Zoom Events & Webinars
Rating: 7
Author: Mantra Manan Saraswat

Overall Satisfaction with Zoom Workplace

Use Cases and Deployment Scope

We use it primarily for meetings, primarily external and customer meetings. Internally, we use different meeting services like Google Meet, [...] (our product), Slack huddle and Zoom Workplace, based on personal preference. Most of the team is remote, so collaboration is very important for an internationally diverse team like ours. So Zoom Workplace's plugins and extensions came in handy during our brainstorming or town-hall sessions. Our use case was limited to Zoom Workplace meetings, whiteboard, some extensions like polly, and occassional webinars.

It is used most by our sales and customer success teams.

Pros and Cons

Pros

Super consistent video quality in Zoom Workplace meetings
Breakout rooms, strong and diverse permissions suite, recording and transcription
Support for multiple extensions and lots of meeting bots support
Can just call in to a meeting in case of patchy network rather than joining through the app

Cons

Very heavy and resource hungry app (mobile and Mac)
Switching between accounts (office, personal) is a hassle.
Random Zoom Workplace update pop-ups, especially when my meeting is about to start.

Return on Investment

Improved collaboration and interactive meetings with the entire team
Great for customer meetings because of the polished interface, multiple note-taking extensions

Alternatives Considered

Google Workspace, Microsoft 365 and Microsoft Teams

We actually use both Zoom Workplace and Google Workspace because both of their pros and cons. It is harder to move out of a workspace eco system and integrations so we never really completely migrated away from Google to Zoom Workplace.

Zoom Workplace is a new player in the space, and there is a lot that it needs to do, but because it is tech first, a lot more open than Google or Microsoft, so it has a developing ecosystem of extensions and suites along with its own internal product development that will make it a very strong contender for a workspace solution.

Key Insights

Do you think Zoom Events & Webinars delivers good value for the price?

Yes

Are you happy with Zoom Events & Webinars's feature set?

Yes

Did Zoom Events & Webinars live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Events & Webinars go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Events & Webinars again?

Yes

Other Software Used

Microsoft 365, Google Workspace, Microsoft Teams

Likelihood to Recommend

Wherever the meetings are supposed to be more structured, more formal, large number of people are there and needs to be interactive, this is great.Especially great if you need to have brainstorming sessions and planned workshops. Don't take me otherwise they will suit other kind of meetings as well, like 1:1s and all, but I have always had issues whenever I need to have an ad-hoc meeting. Too much hassle launching the app, sending a link to a coworker. Better to do a huddle or just send a loom video. In my experience, Zoom Workplace isn’t always the best for super casual or async communication.

Lastly, if you're doing a collaboration on a heavy software like Figma or a coding session, I think it is always easier to use the native collab tools rather than Zoom Workplace, or use a lighter meeting service.

Comments

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Zoom Workplace coming up fast on Google and Microsoft

Software Version

Modules Used