So far so good
September 03, 2025

So far so good

Heidi Russell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Phone
  • Zoom Rooms
  • Zoom Video Webinar
  • Zoom Whiteboard

Overall Satisfaction with Zoom Workplace

We use Zoom Phone for our phone calls, fax, meetings. I love having the personalization of sending a fax from my phone app or desktop. It keeps a record of it as well.

Pros

  • Sending fax
  • Receiving a fax
  • Setting up meetings
  • Great for trainings alsos

Cons

  • Be more intuitive as an app
  • The website for business is a tad archaic
  • Cost savings for sure
  • Easy to see if callers are engaged
  • East for trainings

Do you think Zoom Phone delivers good value for the price?

Yes

Are you happy with Zoom Phone's feature set?

Yes

Did Zoom Phone live up to sales and marketing promises?

Yes

Did implementation of Zoom Phone go as expected?

Yes

Would you buy Zoom Phone again?

Yes

Using Zoom Phone for calls via the app has been great. Finding the extras on the home page is less friendly.

Zoom Phone Feature Ratings

6.7
Hosted PBX
5
Multi-level Interactive Voice Response (IVR)
5
Directory of employee names
10
7.8
Answering rules
10
Call recording
10
Call park
5
Call screening
5
Message alerts
9
VoIP system collaboration ()
Not Rated
10.0
Mobile app for iOS
10

Comments

More Reviews of Zoom Phone

  1. Home
  2. VoIP Providers
  3. Zoom Phone Reviews
  4. User Review of Zoom Phone