Reliable Communication Tool for Multi-Location Teams
September 03, 2025
Reliable Communication Tool for Multi-Location Teams
Score 9 out of 10
Vetted Review
Verified User
Software Version
Business
Modules Used
- Zoom Phone
- Zoom Clips
- Zoom Scheduler
- Zoom AI Companion
- Zoom Meetings & Chat
Overall Satisfaction with Zoom Phone
At The Escape Game, Zoom Phone (specifically Zoom phone and meeting) is our central communication and platform across our IT and Support teams, supporting our stores at our nationwide locations. It helps us bridge the gap between our Nashville HQ and store-level managers at our 50+ locations. We use Zoom for video meetings and phone to streamline daily communication, host all General Manager leadership calls.
The main business problems Zoom addresses are consistency and reliability of communication, keeping store and corporate teams connected in real time. Its integrations with scheduling / booking calls helps us save time from back and forth emails, finding the perfect time all team members are available to meetings. The scope of our use case ranges from small team huddles, one-on-one check-ins, and interviews to company-wide monthly meetings.
The main business problems Zoom addresses are consistency and reliability of communication, keeping store and corporate teams connected in real time. Its integrations with scheduling / booking calls helps us save time from back and forth emails, finding the perfect time all team members are available to meetings. The scope of our use case ranges from small team huddles, one-on-one check-ins, and interviews to company-wide monthly meetings.
Pros
- Having our Phone system all in onc place. Call, Text, Voicemail. with live transcript
- Zoom Meeting AI companion - taking notes, creating action items, and summarizing the meetings then email immediately afterwards
- Scheduler - being able to send links to team members or vendors to book a time that works best for them that is linked and synced to my calendar.
Cons
- Apple IOS Phone app seems to not always ring through and we use this alof for our operations.
- Schedule - integration with Google Workspace Meetings would be helpful since we are a Google Workspace users and would be nice to book a quick google meeting for small tasks, native to our team members eco system.
- Zoom Admin Management is really powerful but it seems like there's a lot of settings buried under different categories. Doesn't feel the most intuitive and search seems a little difficult sometimes..
- Meeting audio Quality - Zoom uses some compression and echo which completely destroys when we try to do an all team meeting and run a soundboard into the session so that everybody has heard. I would like a way to completely turn off all those settings so that we have the raw sound transmitting to our team members.
- cost savings - VOIP phone
- AI note taking - focus
- time saving - using scheduler to cut back on emails back-and-forth
Price point was about the same but Zoom included more features for the price. Also the ISO mobile app was better. We were also about to drop Calendly and save some money using the native Zoom app.
Do you think Zoom Phone delivers good value for the price?
Yes
Are you happy with Zoom Phone's feature set?
Yes
Did Zoom Phone live up to sales and marketing promises?
Yes
Did implementation of Zoom Phone go as expected?
Yes
Would you buy Zoom Phone again?
Yes
Comments
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