I think Zoom Phone is a great product
September 03, 2025
I think Zoom Phone is a great product
Score 9 out of 10
Vetted Review
Verified User
Software Version
Business
Modules Used
- Zoom Meetings & Chat
- Zoom Phone
- Zoom Team Chat
Overall Satisfaction with Zoom Workplace
We use Zoom Phone as a call center all-around program. We use the zoom phone, meetings, and team chat. This all is placed in one place and in one program. This brought down the amount of programs to run on each computer. We make multiple outbound and take multiple inbound calls. We communicate constantly with the team.
Pros
- Tracks the path of a call
- Gives live insight on the service level and queue status
- Provides a "Hub" for all 3 programs from zoom in one place.
Cons
- Access call recordings in Workplace
- It freezes up when using it on a Mac computer
- Inability to change the "from" in the zoom mail host
- Cost Savings
- Better insight on queue statuses
Many more features on queue rules, team chats and meetings.
Do you think Zoom Phone delivers good value for the price?
Yes
Are you happy with Zoom Phone's feature set?
Yes
Did Zoom Phone live up to sales and marketing promises?
Yes
Did implementation of Zoom Phone go as expected?
Yes
Would you buy Zoom Phone again?
Yes
Comments
Please log in to join the conversation