SO much slicker than the alternatives.
February 27, 2026

SO much slicker than the alternatives.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Zoom Scheduler
  • Zoom Team Chat
  • Zoom Rooms
  • Zoom Workspace Reservation

Overall Satisfaction with Zoom Workplace

Zoom Workplace is used in my organisation as our main platform for online meetings, virtual interviews, etc. We also use it as our webinar provider. We also use it as our desk booking system for internal desk bookings across all our global office locations, allowing us to log which desks we are booking and check in to them.

Pros

  • Webinars
  • Virtual meetings.
  • Desk booking.

Cons

  • Better filters.
  • Polling on webinars.
  • Improved collaboration.
  • Global call ease.
  • Improved webinar experience.
  • Improved desk booking.
Zoom AI companion is a new feature in Zoom meeting recordings that has allowed me to capture ideas and action items from meetings I attend, so I can better summarize my discussions and ensure I don't forget what happened. It's not always perfect; it doesn't always attribute things to the right speaker or capture all the nuances, but it does enough to nudge you into remembering if you use it quickly enough/close to the time of the meeting!
Zoom Workplace stacks up better than Microsoft Teams in terms of general meeting capabilities, webinar and live event capabilities, user experience, and how slick it is generally - it's a nicer environment where things feel more intuitive and professional. Teams is laggy and slow, feels outdated. Google Meet doesn't have as many filtering options and nuanced capabilities. Zoom integrates well with a wider tech stack.

Do you think Zoom Workplace delivers good value for the price?

Not sure

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Workplace again?

Yes

In my experience, Zoom workplace is one of, if not the best, virtual meeting providers. We have trialled others, such as Teams and Google, and they have not been as user-friendly or as feature-rich. It's reliable and efficient, intuitive and easy to use. We also use it for our desk booking system.

Zoom Workplace Feature Ratings

Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
7
Answering rules
Not Rated
Call recording
10
Call park
7
Call screening
5
Message alerts
6
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Mobile app for iOS
10
Mobile app for Android
Not Rated
High quality audio
10
High quality video
10
Calendar integration
10
Meeting initiation
9
Record meetings / events
10
Desktop sharing
10
Live chat
8
User authentication
6
Participant roles & permissions
6
Centralized communications management
7
Team messaging
7
Team document sharing
4
Call and meeting analytics
8

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