Be prepared to pay more than you want
Updated February 21, 2020

Be prepared to pay more than you want

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with ZoomInfo

ZoomInfo works well functionally, but the more I use it and the more webinars that I attend, there are a lot of features that are not usable without purchasing all of the different packages. For example, the webinar that I just attended outlines about three features that I can't use. I'm not opposed to ZoomInfo making money off their different license types, but I've asked how to get value from the dataset if I don't have all the packages and haven't gotten any response.
  • US Company Data
  • B2B data
  • Out of Date info
  • Limited International Data
  • Adding additional contacts increases points of contact with Sales team
  • Verifying data ensures Sales contacts the right person at the right number/email
We did not extensively demo additional products, but I have seen demos of other products. In addition, I use other sources for B2B account data, which is more in-depth and industry specific. If you sell to a more specialized industry (particularly with multiple subsidiaries and holding companies), ZoomInfo is not as helpful in providing info to navigate those multi-layered companies.
ZoomInfo is great for B2B US data. If you're looking to find additional contacts to export to your CRM, ZoomInfo does the job. I'm a little disappointed by the fact that it's almost impossible to tell if the contact is current without purchasing additional features. I'm also disappointed by the number of missing contacts. When I search the contacts that exist in my org, I have about a 45% success rate finding the contact that I'm looking for.

ZoomInfo Sales Feature Ratings

Advanced search
6
Identification of new leads
4
List quality
3
List upload/download
7
Ideal customer targeting
Not Rated
Load time/data access
4
Contact information
6
Company information
4
Industry information
5
Salesforce integration
3
Company/business profiles
4
Alerts and reminders
3
Data hygiene
6
Automatic data refresh
3
Tags
6
Filters and segmentation
6
Sales email templates
Not Rated