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Zoominfo review
June 16, 2021

Zoominfo review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ZoomInfo

[ZoomInfo is used as a] primary prospecting tool[.]
  • Wealth of information
  • Brand name
  • Org charts
  • Inaccurate data
  • Customer support slow to respond
  • Linkedin is more accurate

Do you think ZoomInfo Sales delivers good value for the price?

Yes

Are you happy with ZoomInfo Sales's feature set?

Yes

Did ZoomInfo Sales live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ZoomInfo Sales go as expected?

No

Would you buy ZoomInfo Sales again?

Yes

  • It's where we start our day every day for prospecting
  • Other colleagues at company are asking for licenses
  • Mobile #'s were highly impactful during COVID office closures
Good thing Zoominfo acquired Discoverorg

Org charts are something we can't find anywhere else

List match saves lots of copy/pasting, didn't know that this was a feature after years of already using the tool because it has so many other benefits

No other tools assessed have the number of records ZoomInfo does
[ZoomInfo is] well suited for prospecting[.]

ZoomInfo Sales Feature Ratings

6.3
Advanced search
9
Identification of new leads
4
List quality
4
List upload/download
6
Ideal customer targeting
6
Load time/data access
9
8.7
Contact information
7
Company information
9
Industry information
10
6.8
Company/business profiles
10
Alerts and reminders
7
Data hygiene
4
Automatic data refresh
6
Tags
8
Filters and segmentation
6
Not Rated
Sales email templates
Not Rated

Evaluating ZoomInfo and Competitors

  • Product Features
As a startup, Intent data provides direction of industries
Adding more licenses from the start

ZoomInfo Support

Not as good as Salesloft, maybe better than Hubspot
ProsCons
Knowledgeable team
Problems get solved
Support cares about my success
Not kept informed
Escalation required
Need to explain problems multiple times
Slow Initial Response
unsure
Haylee Peters, Customer Success agent to our account, taking an additional call to hold our hand and walk through our specific use cases rather than just redirecting us to articles to figure out on our own. Webinars on demand have become more helpful too