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Great billing system!
July 01, 2016

Great billing system!

Kristin Halbrook, CPA | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

It is used at our subscription MSP line of business which is a business that bills monthly. It is primarily used by our Order Entry and Accounting teams. It helps us manage a large number of subscription customers who need accurate billing on a timely basis.
  • Sends out thousands of monthly bills via email and automates this process with just a click of a button
  • Our customer base makes changes to their subscriptions frequently and this is easily done in Zuora for quantity changes, product changes etc via the amendments feature
  • We love the 360 sync function from Salesforce to Zuora and will begin utilizing SF as the complete CRM system in the near future to have all of this information in one place
  • The concept of not having a credit memo is quite frustrating. Their are times when we do invoice item adjustments that relate to things such as bad debt, foreign exchange differences etc however their is no option to select these accounts. We are limited to only the revenue account which makes us perform a manual process on the back end to get the accounts correct.
  • The MRR and CV metrics are not accurate since they don't include discounts which is basically worthless in our Sales Environment. We have to derive this metric from other data sources outside of Zuora.
  • The Accounting functionality is extremely lacking. The trial balance isn't accurate which makes this worthless to us as well.
As NetSuite is our accounting system we evaluated their subscription billing platform and it wasn't able to accomplish the things we needed it to and didn't have near the features that Zuora had. As mentioned earlier, the Accounting functions in Zuora do not appear to be useful or weren't at time of integration in November of 2014. We had to build our own way of pulling this information out of Zuora and into our accounting records at a transaction level. Billing is great as is recurring payments and works as intended.
If you are strictly using it for billing it works great and we haven't had any significant issues with this functionality. You can't use it to produce any accurate financials. We have an API call to pull in all of the data to our accounting system as this piece is lacking.