Zuora is a great solution for us !
November 02, 2016

Zuora is a great solution for us !

Ariel José Mira | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Zuora

We use Zuora as a payment system for our clients that use a cloud-based application. We create an account for them and then we manage the subscriptions and payments for those accounts. All the payments are done using a credit card. Zuora gives us the possibility to manage all this in a centralized and easy way.
  • It's really easy to use Zuora and to navigate using the UI to manage accounts, invoices, payments, bill runs, etc.
  • Zuora offers us a great flexibility to adapt it to our industry and also an amazing scalability while we increase the size of our business.
  • There is a lot of information on the internet. For example documents, demos, forums, etc.
  • When working with Bill Runs you lose the previous configuration of Bill Runs if you make a change. You can't figure out all the information related to past Bill Runs.
  • You can't "reactivate" a subscription, you have to create a new subscription.
  • Bad Support! Most of my support requests I end up figuring out on my own and they just waste a couple days of your time by asking asinine questions.
  • You can't refund a partial amount of the payment consistently.
  • Even though it deals with multiple currencies, it doesn't have a currency conversion feature.
With Zuora we were able to easily design different plans (subscriptions) based on our needs and integrate this with our tool. Nowadays we are managing basic account information that is tied to a credit card and generate client's subscriptions. All the payments are automatically generated based on our Bill Run process and if we need to refund or cancel their subscription we can do this without any additional effort.
  • Expand into a new geographic area
  • Change pricing and packaging model
With Zuora we were able to achieve these goals without any problem. We are a 100% web based application (Cloud) and we need to be sure that we can scale and manage all our clients, subscriptions and payments automatically without additional human interaction. We also need to be sure that system is not going to fail to prevent negative impact on clients.
Zuora helps our organization manage financial capabilities such as:
- Invoice Management: Invoices are automatically generated after the payment succeeds (when Bill Runs), also they are automatically sent to the billing contact email address. It's really easy to obtain past invoices and resend them to client. You can also manage multiple invoice templates.
- Automated Billing: As mentioned before all can be automated, you can set when to run bills to generate payments.
- Recurring Payments: Zuora really help us with our model (monthly billing)
- Accounting Close: We set monthly billing the 15th day of each month, Zuora is really flexible on this.

Scenarios: well suited:
- Zuora is well suited for an environment where there is little need to modify customer's subscriptions frequently.
- Especially useful for e-commerce or web applications to easily set up and manage payments using a credit card