Zuora - a flexible billing platform for an ever-changing business
November 01, 2016

Zuora - a flexible billing platform for an ever-changing business

Tim Chingos | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Zuora

Zuora is Branch's billing engine. We're working with the Zuora API and our backend to determine how much and when to charge our customers. We leverage flat rate plans as well as usage based plans. We've integrated Zuora into Salesforce to empower sales reps to generate quotes and quickly close deals. Our billing support team manages customer accounts directly in the Zuora UI. Zuora is an extremely cross-functional product that touches product, sales, operations, and engineering.
  • Zuora makes it easy to set up various billing plans
  • Zuora is powerful enough to meet the demands of most billing models and methods
  • Zuora connects with Salesforce so sales reps never need to log into Zuora ever
  • Zuora has good documentation, allowing the technical team to execute
  • Zuora's basic email support can be very generic and lacking overall
  • The REST API and SOAP API are not comparable, making some development needs very challenging to meet
  • Zuora, like any complex software, requires close oversight and ownership, as there are tons of settings and things to configure
Zuora is incredibly flexible. This is good and bad. It's great because Zuora will keep up with a fast growing and ever-changing business. However, Zuora's flexibility comes at the cost of complexity. From a development perspective, a lot of effort is needed to get Zuora working under complicated situations. Zuora knocks it out of the park when it comes to basic Saas pricing models. If you want to push the limits, you're going to have to put the work in.
  • Launch a new product or service
  • Grow the sales team
  • Change pricing and packaging model
Zuora has been instrumental in facilitating our goal of launching new products to the market. We launched with 3 different products, each with it's own pricing model. Three months later, we changed the pricing model for two of these products. Zuora's technology met all of our needs along the way. Zuora also was a great solution for our sales team who is selling directly to enterprise customers. The Salesforce integration linked the two pieces of software in a very powerful way. All in all, Zuora has been flexible and straightforward to configure for our changing billing needs.

Recurly was too basic for our needs. We didn't believe that we could scale with that technology.

Stripe would have required that we integrate it along side 3 other pieces of technology in order to hack together a billing system. Chargebee was too new a player for us to trust their brand and business. We wanted best in class.

All in all, we felt that Zuora was the industry leader with the most robust product. We also felt confident that Zuora would scale with our business. For the other platforms we considered, we felt like we would have had to rip them out at some point in the future and replace them with Zuora. This felt like a waste and we didn't want to do it.

Zuora is built for subscription based sales models. Zuora makes it easy to charge customers on a recurring basis. Zuora is also set up well to calculate usage and charge customers accordingly. Zuora requires deep technical integration with a company's backend.

Zuora offers an out-of-the-box Salesforce integration. However, we needed to heavily customize it to ensure it met our needs.