Easy Peasy Payment Processing
November 07, 2016

Easy Peasy Payment Processing

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zuora

We use Zuora as one of our main accounting systems for processing subscription payments throughout our entire company.
  • User friendly and straight forward.
  • The reporting feature is a life saver when pulling a report to calculate commissions and account statements.
  • Flexible payment options for customers to make it easier for us to receive payment.
  • One nuance is that when processing payments it defaults to select all invoices on a customers account with no deselect all option. Therefore if a customer has 100+ invoices on their account and only wishes to pay a few, I have to deselect each individually which is very time consuming. Otherwise, I have no complaints and would highly recommend it.
  • When cancelling a subscription the system generates a negative (pro-rated) invoice that can be confusing to customers. They feel they have a credit, but really they do not.
We have had many issues with communication between our credit processors and NetSuite which resulted in a large loss of income on our part. We have not had any issues what so ever with Zuora in regards to this.
I feel it is very well suited as a subscription billing tool. It also works well with our international client base. As I mentioned in the cons section, it can be a bit time consuming when processing payments for large customers.