Skip to main content
TrustRadius
      • AI Agent Builder
      • Agentic Workflow Orchestration
      • Autonomous AI Agents
      • Business Process Management (BPM)
      • Robotic Process Automation (RPA)
      • AI Code Assistants & Agentic IDEs
      • AI Code Generation
      • AI Infrastructure & Development
      • Agentic App Builder
      • Help Authoring
      • More
      • AI Gateways
      • AI Model Serving & Inference
      • Disk Based Backup
      • Agentic Data Engineering
      • Big Data Processing and Distribution Systems
      • Data Modeling and Architecture
      • Embedded Business Intelligence (BI)
      • MLOps & Model Lifecycle
      • More
      • AI Document Creation
      • AI Meeting Assistants
      • AI Translation
      • AI-Orchestrated Work Management
      • Multi-Agent Orchestration
      • More
      • AI Image and Video Generation
      • AI Visibility Software and GEO
      • AI Writing Assistant Software
      • Agentic Marketing Orchestration
      • Email Deliverability
      • More
      • AI Governance
      • Digital Rights Management (DRM)
      • LLM Guardrails & AI Safety
      • Conversational AI
      • AIOps
      • Component Content Management
      • Desktop-as-a-Service (DaaS)
      • Infrastructure Capacity Planning
      • Internet of Things (IoT)
      • More
      • AI SOC Analyst
      • Data Security Posture Management (DSPM)
      • Secure Access Service Edge (SASE)
      • AI Sales Agent
      • Awards Management
      • Estate Planning
      • Job Site Management
      • Legal AI
      • Medical Billing
      • More
      • AI Customer Service Agent
      • Cryptocurrency Wallets
      • Expense Management
      • Payment Facilitation
      • ACA Compliance
      • Corporate Volunteering
      • Microlearning
      • Recruitment Agency
      • Stock Option Plan Administration
      • More
      • Managed Print
    • Browse all categories
    • Vendor Portal login
    • How we help vendors
  • Write a review
  • Research Boards
    • Log in
    • Sign up

Search Results

Categories

Sales Pipeline Software

Customer Journey Mapping Tools

Call Center Workforce Optimization Software

More categories (20) for Zendesk

Listings

Zendesk Talk

Zendesk Talk

51 Ratings

Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows

  • Reviews (16)
  • Alternatives
  • Other Contact Center Software
Zendesk Chat

Zendesk Chat

171 Ratings

Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.

  • Reviews (23)
  • Alternatives
  • Other Live Chat Software
Zendesk Guide

Zendesk Guide

58 Ratings

Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.

  • Reviews (8)
  • Alternatives
  • Other Knowledge Management Systems

More listings (95) for Zendesk

Vendors

Zendesk

Zendesk is a cloud-based customer support software built for better customer relationships. Designed to improve your customer satisfaction and to support … 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and i…

  • Products
  • Zendesk Talk
  • Zendesk Sunshine Conversations
  • Zendesk Guide
  • Other Products

Sprout Social

brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, Zendesk and many more. Sprout’s intuitive platform is designed with user experience

  • Products
  • Sprout Social
  • Employee Advocacy by Sprout Social
  • Tagger

EZO

make this a must for fixed asset management. We are also integrated with Zendesk and Jira. Try Us Out For Free!

  • Products
  • EZO AssetSonar
  • EZO CMMS
  • EZO

More vendors (19) for Zendesk

Reviews

More reviews (2283) for Zendesk

Reviews

May 03, 2016

Zendesk

Amy Hardeman | TrustRadius Reviewer
Amy Hardeman
Support Technician
Athens State UniversityHigher Education, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Zendesk is being used campus wide in all departments. All work related Help Desk requests now go through Zendesk. Zendesk helps in a wide variety of ways … actually having to go do a hands on. All departments can be incorporated into Zendesk to use it also. Example: Maintenance Department can…

September 24, 2013

Zendesk

Anonymous | TrustRadius Reviewer
Verified User
Employee in Information Technology
501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

The main benefit for us is that Zendesk helps us deal with customer issues in a timely way and thus our customer … I would recommend Zendesk highly to any customer support team. … I would recommend Zendesk highly to any customer support team.

September 12, 2018

Zendesk

Bridgette Reynolds | TrustRadius Reviewer
Bridgette Reynolds
Customer Success Specialist
CollegePlannerProComputer Software, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Zendesk. Without Zendesk our email inboxes would be extremely full and messy! … Being able to assign different tickets to different users on Zendesk Being able … Zendesk has been a lifesaver! When I first started my job I wasn't sure what we … users email us all the time through…

More reviews (2283) for Zendesk

Comparisons

vs

Compare Kape to Zendesk Sell

Side by side comparison of Kape and Zendesk Sell via 73 Verified Reviews and Ratings by Real Experts covering pros, cons, usability, support and more.

vs

Compare Kapta to Zendesk Sell

Side by side comparison of Kapta and Zendesk Sell via 74 Verified Reviews and Ratings by Real Experts covering pros, cons, usability, support and more.

vs

Compare Karanext to Zendesk Sell

Side by side comparison of Karanext and Zendesk Sell via 73 Verified Reviews and Ratings by Real Experts covering pros, cons, usability, support and more.

More comparisons (5950) for Zendesk

TrustRadius

TrustRadius

  • About Us
  • Team
  • Careers
  • News
  • Contact Us

For Buyers

  • Categories
  • Buyer Blog

For Vendors

  • Vendor Solutions
  • Claim Your Profile
  • Vendor Blog and Resources
  • YouTube
  • Facebook
  • Twitter
  • LinkedIn
  • Terms of Use
  • Security
  • Privacy Policy
  • Your Privacy Choices
  • Cal. Notice at Collection

© Copyright 2013–2026 TrustRadius