Eddie Hicks
Eddie Hicks
Member for 4 years
13 ratings & reviews completed
Average rating:
Reputation: 180
| Title | Enrollment Specialist |
|---|---|
| Job Type | Employee |
| Department | Customer Service |
| Company | Academic Partnerships |
| Industry | Education Management |
| Size | 201-500 employees |
Expertise
| Product | Experience | Level of Expertise |
|---|---|---|
NICE CXone Mpower | 5 years | |
Salesforce CMS | ||
NICE Back Office Workforce Management, on CXOne | ||
ADP Workforce Now | 5 years | |
Beyond Key Implementation Services | 5 years | |
Zoom Workplace | ||
Salesforce Sales Cloud | ||
Microsoft Teams | ||
Microsoft SharePoint | 6 years | |
Microsoft Dynamics 365 | ||
TeamViewer | ||
NICE Adaptive WFO, on CXOne | 2 years | |
Microsoft Exchange | 4 years | |
Microsoft Access | 4 years | |
Microsoft 365 | 4 years |
Badges
Pundit- Call Center Workforce Optimization
Pundit- Call Recording
Pundit- Sales Dialer
Pundit- VoIP
Pundit- Workforce Management
Pundit- Collaboration
Pundit- Content Management
Pundit- Enterprise Content Management
Pundit- Knowledge Management
Pundit- Intranet
Pundit- Archiving
Pundit- Email Encryption
Pundit- Secure Email Gateway
Ratings and Reviews
| Product | Rating | Rating Date | Review Link |
|---|---|---|---|
| Microsoft Exchange | Jun 7, 2022 | Read Review | |
| Microsoft SharePoint | Apr 28, 2022 | Read Review | |
| Salesforce CMS | Mar 5, 2023 | ||
| Microsoft Access | Jun 7, 2022 | ||
| Microsoft 365 | Jun 7, 2022 | ||
| Microsoft Teams | Apr 26, 2022 | ||
| Zoom | Jun 21, 2021 | ||
| Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM) | Jun 21, 2021 | ||
| TeamViewer | Jun 21, 2021 | ||
| Salesforce.com | Jun 21, 2021 |