What users are saying about
7 Ratings
46 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5 out of 100
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Feature Set Ratings

  • 10000ft ranks higher in 1 feature set: Project Management
  • OpenAir PSA ranks higher in 1 feature set: Professional Services Automation

Project Management

8.9

10000ft

89%
7.3

OpenAir PSA

73%
10000ft ranks higher in 13/14 features

Task Management

8.0
80%
2 Ratings
8.0
80%
15 Ratings

Resource Management

10.0
100%
2 Ratings
7.5
75%
15 Ratings

Gantt Charts

10.0
100%
2 Ratings
8.0
80%
9 Ratings

Scheduling

10.0
100%
2 Ratings
6.0
60%
12 Ratings

Workflow Automation

8.0
80%
2 Ratings
6.0
60%
9 Ratings

Team Collaboration

10.0
100%
2 Ratings
8.0
80%
12 Ratings

Support for Agile Methodology

10.0
100%
1 Rating
6.0
60%
7 Ratings

Support for Waterfall Methodology

10.0
100%
1 Rating
7.0
70%
8 Ratings

Document Management

8.0
80%
2 Ratings
8.5
85%
6 Ratings

Email integration

8.0
80%
2 Ratings
7.0
70%
9 Ratings

Mobile Access

8.0
80%
1 Rating
7.5
75%
12 Ratings

Timesheet Tracking

8.0
80%
2 Ratings
7.0
70%
14 Ratings

Change request and Case Management

8.0
80%
2 Ratings
8.0
80%
10 Ratings

Budget and Expense Management

8.0
80%
2 Ratings
7.5
75%
14 Ratings

Professional Services Automation

5.0

10000ft

50%
8.6

OpenAir PSA

86%
OpenAir PSA ranks higher in 4/4 features

Quotes/estimates

6.0
60%
1 Rating
8.0
80%
5 Ratings

Invoicing

2.0
20%
1 Rating
9.0
90%
7 Ratings

Project & financial reporting

7.0
70%
2 Ratings
8.5
85%
9 Ratings

Integration with accounting software

N/A
0 Ratings
9.0
90%
7 Ratings

Attribute Ratings

  • 10000ft is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • OpenAir PSA is rated higher in 1 area: Likelihood to Renew

Likelihood to Recommend

8.6

10000ft

86%
2 Ratings
8.5

OpenAir PSA

85%
20 Ratings

Likelihood to Renew

4.0

10000ft

40%
1 Rating
8.2

OpenAir PSA

82%
7 Ratings

Usability

10000ft

N/A
0 Ratings
9.4

OpenAir PSA

94%
4 Ratings

Availability

10000ft

N/A
0 Ratings
10.0

OpenAir PSA

100%
6 Ratings

Performance

10000ft

N/A
0 Ratings
9.0

OpenAir PSA

90%
6 Ratings

Support Rating

10.0

10000ft

100%
2 Ratings
5.5

OpenAir PSA

55%
12 Ratings

In-Person Training

10000ft

N/A
0 Ratings
10.0

OpenAir PSA

100%
2 Ratings

Implementation Rating

10000ft

N/A
0 Ratings
10.0

OpenAir PSA

100%
4 Ratings

Configurability

10000ft

N/A
0 Ratings
8.0

OpenAir PSA

80%
2 Ratings

Ease of integration

10000ft

N/A
0 Ratings
10.0

OpenAir PSA

100%
2 Ratings

Product Scalability

10000ft

N/A
0 Ratings
10.0

OpenAir PSA

100%
2 Ratings

Vendor post-sale

10000ft

N/A
0 Ratings
10.0

OpenAir PSA

100%
2 Ratings

Vendor pre-sale

10000ft

N/A
0 Ratings
10.0

OpenAir PSA

100%
2 Ratings

Likelihood to Recommend

Artefact Product Group, LLC

I think 10000ft is good for bare minimum project monitoring, we used it a large company because we didn't need to have exact numbers - it was just a rough idea to see where freelance resources were over burning. If, however you work a much smaller company and really need to know detailed information it's not as effective, there are many other software options that really allow for much closer and precise tracking. I would recommend 10000ft for companies that just need to monitor large freelance teams, track hours and higher level projects that are also monitored on other project management tools. It's a tool I would only use in conjunction with something else.
Read full review

NetSuite

This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
Read full review

Pros

Artefact Product Group, LLC

  • Capacity planning/resource planning.
  • Operational forecast and bring it up in a very visual manner.
Read full review

NetSuite

  • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
  • Tasks are easily designed to automate processes in your business workflow.
  • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
Read full review

Cons

Artefact Product Group, LLC

  • It's often confusing to use and find things, I sometimes find it to be a little counterintuitive as to where functions are (e.g. for tracking budgets and pulling reports).
  • When pulling a budget I always struggled to comb through the large amounts of data and time inputted. When I select a filter the page often wouldn't refresh or i'd forget to de-select a filter as it wasn't in an obvious place, which sometimes left me with pulling an incorrect budget.
  • The data is only as good as the people entering the time. Often with so many small tasks people would enter time incorrectly, in the wrong milestone or project. It lists all of your projects on one page, so it's not easy to enter it and there's a lot of room for error.
Read full review

NetSuite

  • Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
  • Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
  • During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
  • OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.
Read full review

Pricing Details

10000ft

Starting Price

$0

Editions & Modules

10000ft editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    OpenAir PSA

    Starting Price

    Editions & Modules

    OpenAir PSA editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Artefact Product Group, LLC

      I think there's limited uses for the tool and much more comprehensive options out there for multiple tools in one. With more people working remotely, it's hard to just use email and face to face, in some ways you need to have a tool that's a fall back and a record of where you are + where you're going
      Read full review

      NetSuite

      It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

      Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

      OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
      Read full review

      Usability

      Artefact Product Group, LLC

      No answers on this topic

      NetSuite

      In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
      Read full review

      Reliability and Availability

      Artefact Product Group, LLC

      No answers on this topic

      NetSuite

      The system up time was reliable and that was never anything we ever had any concerns/issues with.
      Read full review

      Performance

      Artefact Product Group, LLC

      No answers on this topic

      NetSuite

      The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
      Read full review

      Support Rating

      Artefact Product Group, LLC

      They have been super responsive every time we need them. We built ourselves some integrations with other internal systems, and whenever we needed clarification or help to complete said integrations, they were super responsive. They have a very technical background which makes it super easy to work with when you present to them technical challenges regarding integrations or the use of their API.
      Read full review

      NetSuite

      As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
      Read full review

      In-Person Training

      Artefact Product Group, LLC

      No answers on this topic

      NetSuite

      Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
      Read full review

      Online Training

      Artefact Product Group, LLC

      No answers on this topic

      NetSuite

      We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
      Read full review

      Implementation Rating

      Artefact Product Group, LLC

      No answers on this topic

      NetSuite

      It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
      Read full review

      Alternatives Considered

      Artefact Product Group, LLC

      Although an interesting tool, compared to Basecamp or Workfront, 10000ft really struggles on the collaboration aspect of the tool. It's great for the bare minimum, recording hours and pulling a budget, but we also relied on email for collaboration and face to face meetings - which is no bad thing! Although for big companies and small projects it's nice to have everything all in one tool so there's less jumping and room for error. That would be my recommendation for any company evaluating it
      Read full review

      NetSuite

      OpenAir accurately reflects changes in real-time as well as lends itself to see where a draw is at, when payment is expected and what percentage of the contract has been billed or approved to date. This helps with project billing and tracking as well as cash flow. Quickbooks lacks the ability to show progress draws, approved changes, and pending changes on a given project where OpenAir excels.
      Read full review

      Scalability

      Artefact Product Group, LLC

      No answers on this topic

      NetSuite

      Once the system is setup, it's easy to manage and maintain.
      Read full review

      Return on Investment

      Artefact Product Group, LLC

      • Accurate forecasting.
      • Source of truth.
      Read full review

      NetSuite

      • It covers our requirements for time tracking and project/resource management better than the previous solution we used.
      • Project managers are happier having this tool for their job and also because it is running on the cloud as opposed to running on-prem.
      • It doesn't help in any way improving the "chasing" of the people that don't submit their time-sheets in time. This one stayed the same as before.
      Read full review

      Add comparison